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Order glitch


ViktorDenving

Question

Hi, I'm currently evaluating to which new(for me) broker I'd like to move to and therefore trying out IG’s demo accounts and particularly CFD Web platform. And have been experienc this glitch couple of times, please see attached, and was wondering if this is a known issue or is this solely isolated to demo accounts?

Sometimes while placing buy/sell order a popup appears saying no position could be taken. However , after couple of minutes i can see that order somehow went through but it is only visible as profit or loss and cannot be closed. Sorry for bad quality pictures, 2 of them are from mobile app and one is of my web screen. The message says I have no positions open while trying to close potions on the chart. After a while glitch disappears, but account value is changed in the direction off my non existing position was headed. Any ideas what's creating this?

I like the platform overall, but frustrated that it my be a great issue when I will begin with a live account.

 

kindly,

V

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