By ottodickmann · Posted
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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.
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CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.
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Question
ViktorDenving
Hi, I'm currently evaluating to which new(for me) broker I'd like to move to and therefore trying out IG’s demo accounts and particularly CFD Web platform. And have been experienc this glitch couple of times, please see attached, and was wondering if this is a known issue or is this solely isolated to demo accounts?
Sometimes while placing buy/sell order a popup appears saying no position could be taken. However , after couple of minutes i can see that order somehow went through but it is only visible as profit or loss and cannot be closed. Sorry for bad quality pictures, 2 of them are from mobile app and one is of my web screen. The message says I have no positions open while trying to close potions on the chart. After a while glitch disappears, but account value is changed in the direction off my non existing position was headed. Any ideas what's creating this?
I like the platform overall, but frustrated that it my be a great issue when I will begin with a live account.
kindly,
V
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