accessing Level 1 UK live feed

[JinxTheCat]

Hi,

I am new here.  I have opened an ISA, have bought shares and hold cash.  I have tried many times to set up the live feed  for shares, Level 1, UK at £4.92 per month but each time i try i get the message "You have insufficient funds in your account. Please deposit 4.92 GBP and try again."  I have approx 6,000 of shares so far, and about £50 in cash

Anyone know how i can get myself some live prices.   Thanks in advance.

 

[CJM2]

Hi there,

Did you ever get to the bottom of this?  I'm looking to enable L1 (or ideally L2) feeds but get a similar message (regardless of which exchanges I try - eg NASDAQ or ASX - they're not ones which require an agreement).  There's more available cash than needed in the account.

Thanks!

[ArvinIG]

On 05/07/2021 at 15:10, CJM2 said:

Hi there,

Did you ever get to the bottom of this?  I'm looking to enable L1 (or ideally L2) feeds but get a similar message (regardless of which exchanges I try - eg NASDAQ or ASX - they're not ones which require an agreement).  There's more available cash than needed in the account.

Thanks!

Hi @CJM2, at the bottom of the table you should be able to see how much is needed now to subscribe to the data feeds.
On your balance, make sure that your are looking at your actual balance and not the available funds. If you have funds settling your balance might be lower than your available funds.

If the issue is persisting, please reach out to our helpdesk with a screenshot at helpdesk.au@ig.com.

All the best - Arvin