Profit and Loss and Total Account Value don't tally up

[shardymo]

Hello

Whenever I have open positions, I cannot understand my total account value in my shares ISA. I haven't used it in a while but it's something I always notice and find it confusing. 

I bought two shares yesterday, The total profit and loss in the positions tab is plus £220. But my Total account value has only gone up around £90. Even after factoring in trading fees, it does not tally up. I have noticed this before, It seems whenever I use the account the odd £100 or more just seems to go missing.

Maybe it's because I am buying American shares. Could it be due to the exchange rate? If so what are we being charged for currency conversion to dollars? I thought it was 0.5% but it appears to be more like 2%

 

thanks in advance 🙂

 

[Guest Kaj]

Hi I’m having the same issue my profits and losses aren’t adding up at all, my numbers seem to be all over the place. The average prices are also showing as zero no idea why. Seems to be mainly my US stocks!

[coop123]

I cant even find where profit and loss is, where did you find it? i phoned and asked where it is and they said they dont provide it because its not accurate WTF, how the hell do i know where i stand with profits and losses, its not even on my statements, whats the point , where did you guys see it pleaase?

[DougW]

Firstly: To find a profit/Loss total simply click the small triangle icon alongside your total figure within your Workspace bar at the top of your worksheet. This should provide a drop down menu whereby you have many various choices as to how you would like to see you individual trades displayed. 

 

Secondly: I too have been having horrendous problems with the profit/Loss total balancing figures in my Workspace totals, verses my individual totals and grand total, they just do not balance. I raised a serious complaint about this 15 months ago and their It department confirmed in writing and verbally that they have a problem which will take some time to fix. I lost thousands of pounds waiting for them to come back to me to confirm the fix had been completed. Their complaints and compliance team offered me £200 for inconvenience as a settlement. Needless to say they were further insulting me. So I escalated my complaint with the financial ombudsmen who is currently investigating IG. To this day IG still have never replied to fixing the the problem. It begs the question as to how many customers are having to suffer this distasteful practice.