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All my UK Stop Orders gone, can't reinstate


PatR

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Overnight all of my UK-based stop orders have vanished. That's bad, but I also don't seem able to reinstate them, just get the order cancelled message. Help!

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I have the same issue. I was able to execute an order with a quote as per this post.

Not a super ideal way to have your order executed compared to limit order but I was lucky enough to get quoted the market price I wanted.

I think IG has some sort of bug happening. Hopefully won't be an issue tomorrow...

Edited by HaroldW
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I managed to have a Live Chat conversation with someone in support and was told that Citi (who are IG's broker I think) had a technical problem and were working on a solution. Not good though.

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Guest Sean Farrell UK

I cannot buy any stock or sell any shares and like u my orders have all disappeared . Says orders cannot be processed online 

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Hi, folks.  Not sure if this is the case for the OP but, a Stop Order may only be for 1 Day!  So after closing of the Market the Stop Order is removed.  You need to make sure the Order is Good Till Cancelled.

Also some of the stocks move in the background and are not updated immediately.  What you see On Screen is Delayed.  It's possible your positions are already closed OR too close to the current market level that interfere's with the Minimum Stop Distance.

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