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MARKET NOT AVAILABLE ONLINE


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I am trying to set stop working order in my existing ETFs in ISA at 10.46AM UK time, but I am getting "MARKET NOT AVAILABLE ONLINE" error. On top of it the stop order I put on these ETFs like PCT. All removed and I am not able to put it again. Can you please let me know what is the issue.

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I think there was another post on this earlier.  When i queried IG on this, they said that there was a problem with their broker.  They didnt have an ETA on a fix.

They suggested that if you have an order that you need to fill, then use the quote order instead.

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Guest I have a similar problem..

trying to sell from a SIPP account.
And no hope of any answer on the support line!

I expected better from IG !!

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Had the same error message I was trying to buy some US listed ADRs pre-market. So at around noon UK time. Even though it showed as green and gave a pre-market price it just kept saying "no longer available online".

Could only place the order after the US open - it went through then. But it was annoying.

Not sure if my problem is exactly the same issue as yours, but probs something you wanna raise to IG, would be useful if you could share their response back here too..

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    • Maybe IG have decided that with such exceptional demand, they don't need to worry about long term clients.  The exceptional mob will not be around for the long haul.  As a result of what IG have done, long term clients may not be around for the long haul either.
    • Charlotte, we keep seeing the message that's it's small caps that have been withdrawn. It isn't.  For example, Hikma has a market cap of £5.2bn and is in the FTSE100. How do we know which other companies IG might decide to do the same to? We are also told that it's due to exceptional client demand. In that case, limit new opening positions (buy and sell). Why should we long-term clients suffer due to this?
    • Hey,  I completely understand your frustration and I will pass it onto our senior team as well as the exposure desk.  The decisions has been made but I'm so sorry for how it's impacting your trading. With exceptional client demand in the equity space, we have reviewed our 12000 leveraged markets and decided to withdraw less than 1000 small cap equities, after a review of associated returns on these markets. We will continue to support these markets for Share Dealing, where that product is available. Sorry again for this inconvenience.  All the best 
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