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Proven Identity but my account is still deactivated


Chantal-ig

Question

Hello,

I opened my only account 2 weeks ago and as part of the process, I've uploaded my passport. Now the system is telling my that my id has been verified but my account remains deactivated and each time I try to activate I simply get the message that the document has been received and my id verified as per attached.

I have tried to raise a ticket to the helpdesk and they pointed me to a 'account manager' who sent me one email to which I responded but since then I have not heard from them...

Has anyone experienced this? I am about to close the account out of frustration but thought I would check here as a last resort before doing so.

Thanks in advance for your help!

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