IG threatening to close my account after botched transfer process

[helpingout]

I spent 1 hr and 45 minutes on the phone last Friday (1 hr 30 mins waiting for them to answer).

A manager was supposed to call me back - they know my issue is urgent - but they haven't called me back yet (Monday night).

The problem is that IG transferred their customer transfer process to another company, and that company - or IG itself - has botched my transfer from IG UK to IG Europe (to comply with the post-Brexit landscape).

IG are now threatening to close my positions and to close my spread betting account, as they say my account was not transferred by their deadline.

I have positions in this account which I paid hundreds of pounds in spread to initiate. I do not consent to IG closing these positions.

If IG insists on closing them, I will consider my legal options and seek compensation for the losses incurred as a result of their own faulty procedures.

Advice from fellow customers would be appreciated - what would you suggest that I do?

It would be even better if someone at IG would take responsibility for this problem urgently, and get my transfer to IG Europe done immediately, without closing any of my positions. Otherwise, they can look forward to a complaints and compensation procedure from me.