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I’m having problem with login!


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11 minutes ago, Ikechukwu said:

Time to switch. IG platforms are rigged! This is a systemic issue and will keep on recurring

Its part of their game. They dont care. Watch. They wont give a decent explanation or plan of action or commitment to prevent this happening again

CityIndex was trading just fine and they're meant to be a small outfit

List of reliable brokers please that werent affected today would be most welcome

SHAME ON YOU IG!!

Hey, 

We're sorry we had an issue with client logins but as soon as it was detected we had a team working on getting it back up. 

It's not in our interest or benefit for clients to lose money. 

Apologies again for the inconvenience. 

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Weasel words.

 

What was the problem? What commitment and actions will you be taking to make sure it never happens again.? How will we know

And please stop rubbing salt into our wounds with the use of that glib word: inconvenience!! Many of us lost money. That's not an inconvenience. It's a financial loss! What if anything will you do about this?

 

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8 minutes ago, CharlotteIG said:

Hey, 

We're sorry we had an issue with client logins but as soon as it was detected we had a team working on getting it back up. 

It's not in our interest or benefit for clients to lose money. 

Apologies again for the inconvenience. 

Just refund the money which happened during the issue. I already making profits and after several second it is gone and give me seriously losses.

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8 minutes ago, Ikechukwu said:

Weasel words.

 

What was the problem? What commitment and actions will you be taking to make sure it never happens again.? How will we know

And please stop rubbing salt into our wounds with the use of that glib word: inconvenience!! Many of us lost money. That's not an inconvenience. It's a financial loss! What if anything will you do about this?

 

 

Just now, cs0316 said:

Just refund the money which happened during the issue. I already making profits and after several second it is gone and give me seriously losses.

If any of your positions were impacted whilst you couldn't login make sure you have the correct exposure and contact us and our client facing team will look to rectify the situation. 

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Hey team, 

I am not sure if someone else has posted this, but it is not just the login that is down, but when you speak to support you find out that they have halted trading on GME.

This I do not understand.

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Just now, CharlotteIG said:

 

If any of your positions were impacted whilst you couldn't login make sure you have the correct exposure and contact us and our client facing team will look to rectify the situation. 

I called immediately and no people answering and tried to close the position it just not allowed me. And it already take almost all my money account.

Screen Shot 2021-01-28 at 3.04.36 am.png

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1 minute ago, cs0316 said:

I called immediately and no people answering and tried to close the position it just not allowed me. And it already take almost all my money account.

Screen Shot 2021-01-28 at 3.04.36 am.png

I have been called for an hour now...

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10 minutes ago, CharlotteIG said:

 

If any of your positions were impacted whilst you couldn't login make sure you have the correct exposure and contact us and our client facing team will look to rectify the situation. 

How do we contact this team? really hard to find contact details / actually get in touch with somebody

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hi 

fully agree to this senario of today . I had good respect for IG.but not anymore after this.

they answered the phone after 30 minutes and I lost nearly ONE hour of Trading . I am definately going to OPEN another account  with another Broker and Split the Business between two. IG makes hell of Money from my account . The Management might wake up when revenue goes down . Loyalty to just One broker is not a good idea, If IG breaks down I can straight away deal with other broker . I am sure they are not going to compensate all the customers for todays breakdown .

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On 27/01/2021 at 15:09, daridstocks said:

Are you for real ?

We are not dealing ice cream here its our hard earned money on stake now.

Will you ever compensate us ?

 

Need help closing a position on IG. It is a nightmare 

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