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"Unexpected error" kicked out of spread betting platform and can't log back in


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4 minutes ago, MatK said:

Anyone else?

Hey, 

We’re currently investigating reports of issues accessing our platforms. We apologise for any inconvenience. We hope to get this sorted as soon as possible. 

All the best 

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1 minute ago, CharlotteIG said:

Hey, 

We’re currently investigating reports of issues accessing our platforms. We apologise for any inconvenience. We hope to get this sorted as soon as possible. 

All the best 

Definitely issues!!!!

I don't think the status page represents it correctly either..

https://status.ig.com/

It only states 'degraded performance' for Login - all other items are operational.

 

 

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1 minute ago, TFFX_ said:

Definitely issues!!!!

I don't think the status page represents it correctly either..

https://status.ig.com/

It only states 'degraded performance' for Login - all other items are operational.

 

 

I will pass this information on to make sure the correct error is reflected. 

Thank you 

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Time to switch. IG platforms are rigged! This is a systemic issue and will keep on recurring

Its part of their game. They dont care. Watch. They wont give a decent explanation or plan of action or commitment to prevent this happening again

CityIndex was trading just fine and they're meant to be a small outfit

SHAME ON YOU IG!!

 

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didn't bother me too much, but as i successfully logged in about 4.00pm uk time, i did notice that flash was down and was presented with spreadsheet etc, it was all over the place and couldn't make any sense of it.

its back now, i have my dark mode all in order! but, some of you are correct about the site, this is the 3rd time in a week its happened! apologies without explanation are not enough!

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  • Posts

    • @CharlotteIG This is not frustration Charlotte, this is absolute anger, rage and fury; I have affected positions that are currently trading at a loss which could easily be in profit in a timescale acceptable to me - in the meantime I pay the associated costs, Saga being a prime example, yet IG are forcing me to take £000's of cash loss through no fault; IG have accepted a commercial contract on which they are now reneging at my significant cost
    • Maybe IG have decided that with such exceptional demand, they don't need to worry about long term clients.  The exceptional mob will not be around for the long haul.  As a result of what IG have done, long term clients may not be around for the long haul either.
    • Charlotte, we keep seeing the message that's it's small caps that have been withdrawn. It isn't.  For example, Hikma has a market cap of £5.2bn and is in the FTSE100. How do we know which other companies IG might decide to do the same to? We are also told that it's due to exceptional client demand. In that case, limit new opening positions (buy and sell). Why should we long-term clients suffer due to this?
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