Jump to content

SYSTEM CRASHING


Recommended Posts

  • Replies 167
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

This is totally unacceptable. When markets are extremely volatile, IG shuts down the system so can't execute any trades. Tried to call and just get cut off.  LOST SO MUCH MONEY because of this. A

I AM CLOSING MY ACCOUNT BECAUSE THIS IS JUST HORRIBLE - cheating their customers

Yes, this has now happened 2 days running when markets have been extremely volatile. Unacceptable.

Posted Images

Guest Tariq
1 hour ago, Eurobonus said:

This is totally unacceptable. When markets are extremely volatile, IG shuts down the system so can't execute any trades. Tried to call and just get cut off.  LOST SO MUCH MONEY because of this.

Anyone else thinks this is outrageous by IG?

YES! absolutely it happens repeatedly which is nothing less a malicious action by the IG. At some times it even prevents to adjust stop loss or a limit order resulting  in a serious MONEY LOSS 

 

Link to post
Guest Ant

This seems almost criminal, unable to trade and sell  SNDL or CTRM, until the gains had all been lost conveniently. What the hell is going on here????

Link to post
Guest screen frozen

whole screen frozen, not able to execute my trades on time, so lag, it was profit mean to be and turned into big loss, really stress me out, i been waiting months for this silver price rise, now lost all my money, and its so frustrated and affect you emotionally after losing money when you not meant to.....

Link to post

As anyone from IG alive, 

 

slipage is one thing having to hold the bag for 15 point swings because the platform goes down is unacceptable, if you platform can’t process the orders suspend at least suspend instruments  This is crazy 

  • Like 1
Link to post
3 hours ago, Eurobonus said:

I AM CLOSING MY ACCOUNT BECAUSE THIS IS JUST HORRIBLE - cheating their customers

I've moved to FTX already 100% up time and they have synthetic stocks, so you don't have these constant limitations on trading stocks all the time as I get on IG, PLUS lower fees.
https://ftx.com/#a=demo

  • Like 1
Link to post

Unfortunately I've been with IG for 2 years now and lost a relatively small amount of money because of Platform Issues that have always been unresolved.  It's part of the package it seems.  It's simply a very poor retail experience.

Link to post
2 minutes ago, nit2wynit said:

Unfortunately I've been with IG for 2 years now and lost a relatively small amount of money because of Platform Issues that have always been unresolved.  It's part of the package it seems.  It's simply a very poor retail experience.

Are you saying nit2wynit that IG take no accountability for execution issues?

Link to post
3 hours ago, Eurobonus said:

This is totally unacceptable. When markets are extremely volatile, IG shuts down the system so can't execute any trades. Tried to call and just get cut off.  LOST SO MUCH MONEY because of this.

Anyone else thinks this is outrageous by IG?

Have you asked them to credit you ?  Ive had such issues in the past and got a refund

 

  • Like 1
Link to post
2 minutes ago, Morpheus said:

Have you asked them to credit you ?  Ive had such issues in the past and got a refund

Can't even get through either via phone or online chat. So I am giving up on IG and will leave the worst review ever. Perhaps one technical glitch, but over the last 2 days the same issue and I have the same issue before with IG when there is high volatility. But this time I got thoroughly burned. On top of that, they created a phantom trade which I never did which lost me a lot on top of not being able to close positions.

  • Sad 1
Link to post
2 minutes ago, Ikechukwu said:

Thanks. Will try out their demo. 

No worries. Admittedly they haven't the same range of stocks as IG *yet*, but they are adding at a really fast pace and personally I love the way the leverage works on there and the charts etc, everything is just super smooth and fast. I find IG a bit laggy, uptime not always great, fees and spread much worse, the only thing that is good with IG is their support, but if I am using a trading interface 12 hours a day, i want it to be outstanding and IG just isn't that and won't be anytime soon unfortunately, because it is built on old tech. It hogs resources massively in the browser.

Link to post

I resorted to screen recording all of my issues.  I had no replies from email and chat was useless too.  I've personally tagged Charlotte from IG into my questions but no longer get any replies.  Maybe there is a Legit reason for this I don't know.

What I do know is that for 2 years using either Demo OR Live EVERY SINGLE DAY, I can no longer count the amount of issues I've experienced with a decent amount of them actually costing me money for one reason or another.

The last time I had Charlotte's attention she advised me to email support, which I did.  They did eventually get back to me saying they had 'No Issues' with their Platform, and that I should check My End!  My End is/was  perfect!

I then sent video evidence of my issues and have had no contact with IG since.  That was very early 2019.

I've accepted it's not perfect.  However today, my Share Dealing Platform froze, malfunctioned call it whatever you like, at US Open 2.30pm.  It' was not useable until 2.50pm.  By then a lot of my shares had taken a dip.  It then malfunctioned again for roughly 5 mintues.

I'm clearly not the only one having problems with this platform.........but It's clearly my fault!  Why am I still here?


There's plenty of Chat in here, but you only need to go to Technical or Platform related Forums to see there are almost Zero annswers to the many questions asked.

It's wrong to assume that because only a small amount of people complain that the issues are random and isoltated.

However, it's doesn't take a genius to see how many people are actually Active on this Forum, how much Support is actually provided and the negative effect it's having with IG.

I am not an advocate of Stike Action.  i am not a rotten apple.  I am not a Troll.  I am a grown up Professional person.


We either accept it, or find another platform.

  • Like 3
Link to post
  • Members
  • 0
  • 0 posts

so today i was locked out of a spread bet position +£4000 on AMC.

as if it wasnt bad enough you constanly locking the platform up every single tim the stock went up or down.

you also locked trades so i couldn't open a new possition to sure up my losses.

seccondly to this and more importantly i couldnt move my  stop loss position, so i couldn't move my stop loss to avoid beeing closed out despite having sufficent funds in my account. resulting in losing in excess of £30,000.

how is this legal. locking people out of trades and limiting there stop positions so they have no chioce other than to just lose money.

FCA need to be involved i think.

can you please explaine to me how this is even legal.

Link to post
45 minutes ago, mfdoom420 said:

I've moved to FTX already 100% up time and they have synthetic stocks, so you don't have these constant limitations on trading stocks all the time as I get on IG, PLUS lower fees.
https://ftx.com/#a=demo

Unfortunately I've just tried FTX and their Timeframes is only 1minute at it's lowest, not 1sec 10 sec like here and the price on screen is well behind that of IG.  I haven't actually registered but you can see the Market action on screen.

Can you confirm the difference in Price Action and Timeframe Limits?

Edited by nit2wynit
Link to post

I also lost money and the opportunity for a large amount of profit due to the IG site not working at crucial times and the corruptness of the market closures with GME and AMC manipulating  prices/spread and not letting people buy and forcing the price down. I can see some class action lawsuits coming very soon for the industry...

Link to post
1 hour ago, nit2wynit said:

I resorted to screen recording all of my issues.  I had no replies from email and chat was useless too.  I've personally tagged Charlotte from IG into my questions but no longer get any replies.  Maybe there is a Legit reason for this I don't know.

What I do know is that for 2 years using either Demo OR Live EVERY SINGLE DAY, I can no longer count the amount of issues I've experienced with a decent amount of them actually costing me money for one reason or another.

The last time I had Charlotte's attention she advised me to email support, which I did.  They did eventually get back to me saying they had 'No Issues' with their Platform, and that I should check My End!  My End is/was  perfect!

I then sent video evidence of my issues and have had no contact with IG since.  That was very early 2019.

I've accepted it's not perfect.  However today, my Share Dealing Platform froze, malfunctioned call it whatever you like, at US Open 2.30pm.  It' was not useable until 2.50pm.  By then a lot of my shares had taken a dip.  It then malfunctioned again for roughly 5 mintues.

I'm clearly not the only one having problems with this platform.........but It's clearly my fault!  Why am I still here?


There's plenty of Chat in here, but you only need to go to Technical or Platform related Forums to see there are almost Zero annswers to the many questions asked.

It's wrong to assume that because only a small amount of people complain that the issues are random and isoltated.

However, it's doesn't take a genius to see how many people are actually Active on this Forum, how much Support is actually provided and the negative effect it's having with IG.

I am not an advocate of Stike Action.  i am not a rotten apple.  I am not a Troll.  I am a grown up Professional person.


We either accept it, or find another platform.

you come out with this old story every time there's a major outage. I remember IG spending time to sort it 2 years ago and came to the conclusion that as you were having problems almost daily and no one else was the cause must be on your side, they obviously see no reason to change their original decision.

 

Link to post

It's obvious what caused it. This isn't normal market behaviour. Clearing firms are having collateral issues at the DTC due to the volatility causing DTC to jack rates to 100%. They're preventing opening trades because their clearing firms literally don't have any cash on hand to fund the 2 day settlement cycle.

Link to post

HI 

Same happening to me today . As I advised yesterday IG will only understand when there is a mass exodus of clients leaving the company. They delibrately do this to us because they know that there is no one to account for. Even the management of company looks like they are all Correpted and Dont listen to customers. 

I have already made arrangements to shipment my trades to Another Broker . Sooner everybody does the better . Good Luck 

  • Like 1
Link to post
13 minutes ago, bapu1 said:

HI 

Same happening to me today . As I advised yesterday IG will only understand when there is a mass exodus of clients leaving the company. They delibrately do this to us because they know that there is no one to account for. Even the management of company looks like they are all Correpted and Dont listen to customers. 

I have already made arrangements to shipment my trades to Another Broker . Sooner everybody does the better . Good Luck 

another one who keeps promising to go to another broker but just never seems to get round to it 🤔

image.png.d49428d567ec5ef18a3aadea8a48c7a1.png

Link to post
19 minutes ago, bapu1 said:

HI 

Same happening to me today . As I advised yesterday IG will only understand when there is a mass exodus of clients leaving the company. They delibrately do this to us because they know that there is no one to account for. Even the management of company looks like they are all Correpted and Dont listen to customers. 

I have already made arrangements to shipment my trades to Another Broker . Sooner everybody does the better . Good Luck 

Well I am leaving IG. What happens when there is high volatility is totally unacceptable.  It is not just poor service, but they are CHEATING their customers out of millions. So why would you continue to trade on such a platform. 

Perhaps start a CLASS ACTION LAWSUIT?  I am game for it.

  • Like 2
  • Great! 1
Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • General Statistics

    • Total Topics
      15,389
    • Total Posts
      73,859
    • Total Members
      62,261
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    darrylantonio0
    Joined 12/06/21 18:09
  • Posts

    • Oh, so underlying conditions are significant now we have the vaccines, ''98% of ALL COVID-19 deaths in English hospitals were people with underlying conditions. The evening standard is trying to defend the vaccine by saying that the people who died with two doses had underlying health issues. See the problem?'' datatosee.com  @dontbetyet     MEANWHILE, - What? ''WHOA!! 73% *HIGHER* death rate in this vaccinated UK cohort compared to the unvaccinated (19/9344 vs 23/19573, p=0.07). Pause. We need more transparency on this data, not more politics with people ... misrepresenting the data.''  Dr Ah Kahn Syed @arkmedic   Also meanwhile, ''Pandemrix was pulled for causing narcolepsy in 20 in a million doses. The crude reporting rate for myocarditis is 35 per million doses for 16-17 year olds [covid vaccines] ''  Dr Clare Craig @ClareCraigPath  (Chart taken from FDA video below).        .
    • UK following the US in rewriting the rules for testing and counting the Chinese virus. Before vaccines every thing possible was done to inflate the numbers, post vaccine rollout now new rules to deflate the numbers. ''NEW: Hospitals have been told to differentiate between those actually sick with coronavirus and those who test positive while seeking treatment for something else. The move will reduce the official numbers in hospital for coronavirus Via @Independent.''  @PoliticsForAlI   Meanwhile Ferguson's fake models finally getting the sort of attention they deserve. Matt Ridley  @mattwridley: ''I was misled by Prof Neil Ferguson at a select committee hearing.'' 'Researchers at Uppsala University adapted the ICL model and on 30 April estimated that, without mitigation, Sweden’s Covid deaths would hit 96,000 by the end of May. The actual number on 1 June was just 4,403. Questioned about the disparity by Matt Ridley in the House of Lords on 2 June, Ferguson insisted: ‘they did not use our model, they didn’t adapt our model’ and ‘We had no role in parameterising it’. ICL itself tweeted sniffily on 6 May, ‘Professor Ferguson and the Imperial Covid-19 response team never estimated 40,000 or 100,000 Swedish deaths’.  In fact ICL did and the Excel spreadsheet they produced showing just that is still up on the internet for all to see. So what about Sweden, huh? | The Spectator Australia   Also,   .
    • probably missing the point, but I don't get the growth stocks (QQQ) short to hedge against correction in cyclical commodities, sorry.  NDX went nowhere since mid Feb, while oil is up 20% or so.  That doesn't mean tech is cheap, nor that QQQ would rise (again...) when cyclicals crash.  but hasn't the narrative been reflation-rotation for a while...?  if that simply unwinds - QQQ obviously will outperform.  on the other hand, in case of a general risk-off, with multiple compression in the center, you'll do very well.  Personally, I see too much risk of NDX catching up first.  next week expiry date - not that I would have much data on these things, but wouldn't be the first time that range breakouts come just in time, almost like manipulationgic...      
×
×
  • Create New...