SYSTEM CRASHING

[indeeeeeep]

This is pretty woeful. Anyone had much experience with other platforms during high market volatility?

Can't see this doing much got for IG's reputation.

[fdasgfdhfgh]

seems its back up

 

[Ikechukwu]

Where is Charlotte to apologise for the "inconvenience"?👎

[evevanna]

Pls return my position IG

[nit2wynit]

16.02.  I'm back on.  Account intact....

[BASA]

It’s back my open positions are even more negative 

[JonathanMcGrath]

Really disappointing this. That's 3 days running for me ive had issues at the open of the US markets on high volumes. Was unable to put on a trade for cable at 2:40pm. System didn't reboot until 3:10 and id missed my entry. 

[Eurobonus]

WITHDRAWN WHAT I HAD LEFT AND CLOSING MY ACCOUNT !!!!

[StRiKeRaIb]

On 28/01/2021 at 16:20, Guest Tariq said:

YES! absolutely it happens repeatedly which is nothing less a malicious action by the IG. At some times it even prevents to adjust stop loss or a limit order resulting  in a serious MONEY LOSS 

 

This happened to me. Could not open a sell position to limit my losses and between system crashing and by the time I realised I couldn’t open a sell position due to flats in the IG platform or restrictions, my only option was to lower my stop loss. Then I couldn’t move it lower despite having more then sufficient funds. All I could do was sit and watch my position close out on me. 

[StRiKeRaIb]

On 28/01/2021 at 20:24, Eurobonus said:

Well I am leaving IG. What happens when there is high volatility is totally unacceptable.  It is not just poor service, but they are CHEATING their customers out of millions. So why would you continue to trade on such a platform. 

Perhaps start a CLASS ACTION LAWSUIT?  I am game for it.

Email me. I will go with this if we don’t get results. Info@ies.uk.com 

[YenTSY]

1 hour ago, StRiKeRaIb said:

Email me. I will go with this if we don’t get results. Info@ies.uk.com 

 

On 28/01/2021 at 20:24, Eurobonus said:

Well I am leaving IG. What happens when there is high volatility is totally unacceptable.  It is not just poor service, but they are CHEATING their customers out of millions. So why would you continue to trade on such a platform. 

Perhaps start a CLASS ACTION LAWSUIT?  I am game for it.

I will be joining you too. 

[Kingm1234]

Not only have I experienced the same lockout problems (just as the US market opens!), but also issues with Stop Loss positions and reduced Limit positions. 
 

fuming

[Drumbum]

Very frustrating i have lost money because of these so called errors. Not sure if this kind of rigging is legal.

[Drumbum]

I placed an order Thurs evening to buy Novovax when the market opened Fri. It was ignored and the market rose as expected and i missed out. Could not raise anyone on the dog and bone and my laptop very nearly got smashed into oblivion a la Moon.

[ForexNet]

What legal recourse is there for losses incurred? 

[StRiKeRaIb]

1 hour ago, ForexNet said:

What legal recourse is there for losses incurred? 

Contact the FCA and complain. The only way to get results is to make noise and complain, they can’t ignore us all for ever 

[StRiKeRaIb]

On 28/01/2021 at 14:46, Eurobonus said:

This is totally unacceptable. When markets are extremely volatile, IG shuts down the system so can't execute any trades. Tried to call and just get cut off.  LOST SO MUCH MONEY because of this.

Anyone else thinks this is outrageous by IG?

Shocking, we need answers. We need to keep at them until we get answers 

[HenryCarp]

I am not a trader, more just a small investor with IG. I have 99% of my investments with Hargreaves Lansdown and only started with IG after Hargreaves Lansdown was down for half an hour. 

IG site is harder to use and the cost figure shown annoys me very much, as it does not include dealing charges and Stamp Duty, therefore overstating any profits. HL show the proper total cost. 

More worried about huge drop in IG share Price. I now have 1000 shares, and was doing quite nicely before latest announcement. CMC are only on half the rating and seem a better bet now. Will probably close my IG account as not suited to small private investors. The mobile app is even worse than Windows 10. 

HL has had some issues last week, with funny messages at times. They admitted that their system is not brilliant. Seems a shame they cannot afford to make their system top quality. Would love to have just a dealing site without all the investment **** they are trying to sell.