Jump to content

Countless times being screwed over by IG


Recommended Posts

IG Nokia NOK the last straw.

Shocking, Ive had this happen countless times with IG every time there is an actual opportunity to trade volitility retail are blocked out until the position is crushed due to buying blocked out how convenient that seems.

  I am now even more fed up of being blocked from taking profits, can't close position due to either platform not functioning or "outages "  in which IG are still able to seek positions and deal themselves and blame other factors

Why is it every single time your position only comes live again is when its dropped way past your stop limit e.g £1100 stop loss then opens briefly to a -£1800 and closes you

Then if you want re buy at the lower point the margin moves from (Nokia) 28th jan 21) 11am £50pp £4500 margin needed to £50pp £21,000.00 equity needed in the same day . 
After being blocked to sell at a £2500 profit by the 'platform' and market "outage"
until my position is forced down by no one being able to buy the market im kicked out with a £1800 loss 

Then attempt to re buy on another Nokia instrument that is open (green light) with a £200 stop loss and immediately then goes dark and fires in a £875 loss 

In what way are IG acting in clients interest here, if your not able to offer instruments fit for purpose how can the FCA allow you to provide them 

Complaints team call me to apologise for the situation and their very poor email response that was shocking in all honesty,  this proceeds with a first seemingly helpful agent wishing to rectify the situation.
Firstly offering me to be put in a overall position of £380 .00 ish up on the 2 trades yesterday. but wait....

I explain I was un able to close the position continuously while it bounced £2300 to £2800 profit for a good while and while I appreciate his offer could he not try a bit better to put me right.

He then comes back on the phone to tell me its not IG's fault and their system was faultless ! this is not true and I logged earlier screen shots with positions marked at £1395 profit and £1780 profit which were also not able to be closed due to failings of IG

The best bit of all is now they won't offer any compensation at all now and blame the underlaying market conditions of why then can't provide exactly what they advertise to be able to do.

Im not letting it go this time around ive spent a small fortune on IG's services for years and this is how retail clients are treated. 

Ive not even been offered to be completely zeroed on yesterday's trading when I should of had a £2500 rare opportunity to make a profit.

  • Like 2
Link to post
  • 4 weeks later...

I too am becoming increasing pi**ed off with the service from IG. The latest withdrawal from small-cap markets (clients told that margin on SB will increase to 100% within days, then all positions must be closed by end of March) is a disgrace. I have lost count of how many times IG have shifted the goal posts, or had 'IT problems' leading to losses.

WHAT A **** POOR SERVICE FROM IG. RETAIL CLIENTS SHOULD GO ELSEWHERE! 

Link to post

hmmmm soo i have three stocks i bought on my spread bet account no probs for last year or so until now ,,,,,it appears they are now 100%leverage so have serviced the margin call only to be told i have to close all three by 29 march ...... wtf really can ya do that ....ohhh yes we can sell you these stocks .....wait a minuit weve changed our minds there going up you have to sell them right away ......if they make me sell them im going on social media ....get out dudes its a scam

Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • General Statistics

    • Total Topics
      14,960
    • Total Posts
      72,682
    • Total Members
      60,988
    • Most Online
      5,137
      14/01/21 09:51

    Newest Member
    benguitar15
    Joined 19/04/21 06:31
  • Posts

    • why some stocks are not available on CFD account but they are available on spread betting account? 
    • Econ Cal; Time Cur. Imp. Event Actual Forecast Previous   Monday, April 19, 2021 00:50   JPY   Adjusted Trade Balance 0.30T   -0.01T   00:50   JPY   Exports (YoY) (Mar) 16.1% 11.6% -4.5%   00:50   JPY   Trade Balance (Mar) 663.7B 490.0B 215.9B   01:00   AUD   HIA New Home Sales (MoM) 90.3%   22.9%   05:30   JPY   Industrial Production (MoM) (Feb)   -1.3%   -2.1%   06:30   GBP   Investing.com GBP/USD Index 43.0%   41.0%   06:30   USD   Investing.com Gold Index 48.9%   56.4%   06:30   USD   Investing.com S&P 500 Index 39.6%   40.2%   06:30   CAD   Investing.com USD/CAD Index 41.5%   40.5%   06:30   CHF   Investing.com USD/CHF Index 41.3%   40.2%   06:30   AUD   Investing.com AUD/USD Index 32.5%   33.3%   06:30   JPY   Investing.com USD/JPY Index 46.8%   44.6%   06:30   NZD   Investing.com NZD/USD Index 41.7%   46.1%   06:30   EUR   Investing.com EUR/USD Index 43.4%   42.4%   13:15   CAD   Housing Starts (Mar)   250.0K 245.9K
×
×
  • Create New...