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Losing money due to system crashed? Let's move things forward and take some POSITIVE action!


YenTSY

Question

I started trading with IG on Friday 28/1. The next day, I experienced the same issues as many others have raised here. I was not able to close my position when I was making a profit. I could only watch my profit turning into a big loss!!  I tried to contact IG but there's no way to get through them. 

I moved from Trading212 to IG and thought I would be getting a better service with a fee paying platform. I was SO WRONG!!!  I wasn't completely happy with T212, but at least I never experienced any technical problem like this with IG!!!!

I have screenshot and video as evidence for not being able to close my position. I also tried to log in from the phone app but only saw a technical error message. IG must take responsibility for the losses due to their recurring technical problem! How can they get away from this at all?!

 I am now looking for another reliable platform (yes, leaving IG only after the 2nd day of joining it!). Please let me know if you have one to recommend, but I will read up their community forum to make sure no similar issues have occurred. 

In the meantime, I will also be raising this with Trading Standards, MSE or whoever will assist with the matter. Each of us who have experienced the same problem should report to the concerned authority/organisation, unless IG is willing to settle this with us before the matter get escalated!

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