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Help me with my WITHDRAWAL request nightmare


nkwe

Question

Hi, HELP PLEASE😪😰

I made withdrawal, I think on the 7th February 2021 if I am not mistaken, otherwise it will be the 8th February 2021.

I made withdrawal of GBP300 and my account balance got reduced with GBP300 after couple of minutes. Afterward I took my money then bought my current positions.

I received email as per attached screenshot, they needed to convert the money into Rands first. Now they are telling me that they cannot see that withdrawal and if i want to make withdrawal I will have to see my current positions. GBP300 has already been deducted from my account.

 

I really need the money to buy medication for my father.

Anybody experienced this before? I am utterly frustrated. HELP

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