Jump to content
  • 0

Any one else think IG's customer support is an utter disgrace?


MrShed

Question

I've had trouble with them since I opened the account, but it's come to a head today as I had a problem with the platform which has stopped me from placing trades.  An urgent inquiry you would think, but I've been unable to raise anyone on the phone line, it just rings for hours without being picked up, and the live support team are useless.  40 minute plus wait just to have someone that is completely clueless about the platform or trading tell you to ring the phone line again.  I've missed out on an entry point I've been waiting on for a while now because of this, and I'm becoming so exasperated I think I need to change brokers.  Am I missing something here? their website says its 24/5 customer support from experts yet I've never managed to find one. 

Link to comment

3 answers to this question

Recommended Posts

  • 0

IG support is terrible.  I have had an account for more years than I care to remember and they have lost the link between my live account and my community profile.  Each email reply I get is from a different person who just repeats the same irrelevant questions and points the last person sent.  There's only so many times I can handle the instructions "clear cookies", "use chrome".

Has anyone else had the link between their account and community profile lost?  If so, how was the link restored?  I keep getting asked t o complete my profile even though I have been posting on the forum for 4 years.

Link to comment
  • 0
1 hour ago, HeOfMuchDisgrunt said:

I don't understand why @IGCharlotte doesn't often reply when tagged, or why other representatives of IG don't bother to address issues raised on here. 

it would help if you used the correct tag which will auto fill if right such as @CharlotteIG and the font turns red. 

But as I mentioned in another thread earlier today in the forum;

... this forum was set up for clients to exchange info and ideas and was never meant to be a back door to the helpdesk, though occassionally a moderator may perform that task - based on long term observation - I can say it's more likely they won't. 

 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      23,023
    • Total Posts
      95,403
    • Total Members
      43,640
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    SenaVie
    Joined 27/09/23 22:00
  • Posts

    • Stocks in Asia went through another mixed session, with losses led by the Nikkei and Hang Seng, though the ASX 200 ended the day only slightly lower. Stocks continue to fall as yields rise, while Evergrande worries returned as shares of the developer were halted following reports its chairman had been taken away by police earlier in the month. The US Senate is expected to vote this afternoon (UK time) on a bill to avoid the government shutdown, but with markets still expecting higher rates for longer (and positive economic news only adding to this view) it seems that a resolution of the government shutdown will be a minor event. Weekly US jobless claims and pending home sales this afternoon are followed by a speech from Jerome Powell this evening.   
    • USDCHF Elliott Wave Analysis Trading Lounge Day Chart, 28 September 23 U.S.Dollar/Swiss Franc(USDCHF) Day Chart USDCHF Elliott Wave Technical Analysis Function:  Trend Mode: impulsive Structure: blue wave 3 of 1 Position: New Black Wave 1 Direction Next lower Degrees: wave 4 of 1   Details:  blue wave 3 in play and near to end,after that blue corrective wave 4 will start. Wave Cancel invalid level: 0.88767 The USD/CHF Elliott Wave Analysis on 28 September 23, focuses on the daily chart of the U.S. Dollar/Swiss Franc (USD/CHF) currency pair, applying Elliott Wave theory to analyze potential market trends and price movements.   The analysis identifies its Function as "Trend," indicating a primary interest in identifying and interpreting market movements that align with the prevailing trend. In this context, the emphasis is on capturing potential impulsive moves that follow the dominant market direction.   The Mode is described as "impulsive," suggesting an expectation of strong and decisive price movement. This implies anticipation of significant and directional price shifts, characteristic of impulsive waves.   The Market Structure is characterized as "blue wave 3 of 1," highlighting the importance of wave 3 within a broader Wave 1 structure. This indicates that the analysis is primarily focused on understanding the development of this specific wave within the larger Elliott Wave framework.   The Position specifies that the analysis pertains to the "New Black Wave 1," signaling the initiation of a new wave cycle. This suggests the potential for a bullish phase within the market.   The Direction Next Lower Degrees points to "wave 4 of 1," signifying that the analysis is attentive to the ongoing development of the fourth sub-wave within the first wave of the new cycle.   In the Details section, it is noted that "blue wave 3" is currently in progress and is approaching its potential conclusion. Following the completion of this wave, the analysis anticipates the commencement of "blue corrective wave 4." The "Wave Cancel invalid level" is specified as 0.88767, serving as a reference level for risk management and potential trade entry or exit points.   In summary, the USD/CHF Elliott Wave Analysis on 28 September 23, suggests that the market is currently in a bullish trend, with a particular focus on the development of "blue wave 3" within this trend. Traders are advised to monitor the conclusion of this wave and prepare for the initiation of "blue corrective wave 4" as part of the broader wave structure. The specified invalid level serves as a reference point for managing trading risks.
×
×
  • Create New...
us