Account suspended

[Lifa]

I submitted my proof of address a few days ago but my account has been suspended and it prompts me to "verify my nationality" and when I try to do that it again it says "we're just checking your details." simply put, I can't do anything on my account now because it says to verify my account and I can't resend the documents because it won't allow me since they are still checking my details. 

[CharlotteIG]

On 06/03/2021 at 00:41, Lifa said:

I submitted my proof of address a few days ago but my account has been suspended and it prompts me to "verify my nationality" and when I try to do that it again it says "we're just checking your details." simply put, I can't do anything on my account now because it says to verify my account and I can't resend the documents because it won't allow me since they are still checking my details. 

Hey, 

Your account manager will be able to assist you with this. You should have received an email from them when you first joined.  If you ask them for an approximate time frame they'll be able to assist you. 

All the best 

[Lifa]

16 hours ago, CharlotteIG said:

Hey, 

Your account manager will be able to assist you with this. You should have received an email from them when you first joined.  If you ask them for an approximate time frame they'll be able to assist you. 

All the best 

hello,

 

I can't find the email they must have sent me when I joined. It has been a very long time since I first opened the account and all I find in my emails, from IG,is general trading information. Almost a week has gone by ,since I uploaded my documents ,please help me.