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[Aus] CFD reduced commission promotion?

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Hi,

 

On 29 Nov 2016 I received a promotional email from IG stating that CFD commissions will be reduced by 50% until 28 February 2017.

 

E.g. for US shares the commission is usually $0.02/share (minimum $15 USD).

Therefore the 50% off promotional rates are reduced to $0.01/share (minimum $7.50 USD). These rates are all explicitly stated in a table within the email.

 

However when I checked my last four CFD trades, I have been charged the regular full rate of $0.02/share, i.e. charged about $75 USD in total instead of $37.50.

When I inquired with the Australian IG help desk they said that I have been charged the correct commission and did not know of this promotion in question.

 

This is the T&Cs for anyone wondering:

https://www.ig.com/au/shares-offer-terms

 

Any other Australian traders been burned with this?

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Hi , thanks for the post and sorry to hear there may have been a mix-up here.

 

 

It looks like you have received a commission correction/refund on your account as of yesterday (28th) - please could you let us know if there are any outstanding issues?

 

Thanks,

Hannah

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