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Request for upgrading my account to Pro account


ChrisLiu

Question

One month ago, I submitted the request for upgrading my account to Pro account, and all the docs as per IG's requirements. Until now, I haven't received any updates yet.  

Five days ago, I sent emails to the designated email address of IG Team to follow up. Still no reponses have been received. 

As the effective date of the new rule of CFDs is approaching in Australia, I am not sure if they are still able to finalize my application before that date. If not, I will suffer huge losses!!!

 

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On 12/03/2021 at 15:16, ChrisLiu said:

One month ago, I submitted the request for upgrading my account to Pro account, and all the docs as per IG's requirements. Until now, I haven't received any updates yet.  

Five days ago, I sent emails to the designated email address of IG Team to follow up. Still no reponses have been received. 

As the effective date of the new rule of CFDs is approaching in Australia, I am not sure if they are still able to finalize my application before that date. If not, I will suffer huge losses!!!

 

Hey, 

I've reached out to our credit team so they can give you clarification for this. 

Unfortunately I can't check the status of the pro upgrade. 

All the best 

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