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Gold positions closed automatically


Prapti

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Few minutes ago, my couple  of Gold  positions in the cfd account were closed automatically. I didnt have a stop loss, also have more than enough dollars in the available margin. So, what triggered the close? I have lost close to $900 because of this error from IG. I have emailed the support but no response yet, so I ma reaching out the community.

Edited by Prapti
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On 12/03/2021 at 19:25, Prapti said:

Few minutes ago, my couple  of Gold  positions in the cfd account were closed automatically. I didnt have a stop loss, also have more than enough dollars in the available margin. So, what triggered the close? I have lost close to $900 because of this error from IG. I have emailed the support but no response yet, so I ma reaching out the community.

Hey @Prapti

The potential reasons normally would be: 

Stop loss (as you mentioned you didn't have one so this is eliminated) 

Margin ( Similar to above)

Did you potentially set a working order the opposite direction and select net off? When triggered these will close off your existing positions. 

Unfortunately I can't be account specific so am unable to give you the answer you desire. You can check your account history to see if that give you an insight into why it's close. Otherwise you'll have to wait for our help desk to get back to you. 

Sorry I couldn't help more. 

Charlotte 

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