Locked account

[NilayJ]

I haven't been able to access my account for the last couple of days, the IG app says that my account has been locked and to change the password but when I after I changed my password I still haven't been able to log in. Please help

[CharlotteIG]

On 15/03/2021 at 22:38, NilayJ said:

I haven't been able to access my account for the last couple of days, the IG app says that my account has been locked and to change the password but when I after I changed my password I still haven't been able to log in. Please help

Thanks for your post. 

If, before resetting your password, you had three unsucessful password attempts your account will be locked for security reasons. To get the account unlocked please email/ call/ live chat us. 

If you're emailing us you will have to include answers to 4/6 of he following questions below (Please do not respond to this post with these answers for security reasons). 

1. Name and date of birth

2. Postal address on the account 

3. Registered phone number 

4. Last market you traded on 

5. Approximate account balance

6. Last 4 digits of a card you've used to fund the account. 

 

I hope this helps, all the best

Charlotte