No customer service - need help urgently

[TomBoy]

I need to transfer shares because my a/c is going to be closed shortly. I have all the information, but have not been able to get through to anybody for almost a week now, and my emails are never replied. Chat isn't ever answered, and the phone rings out. What can I do? Is there any way to contact anyone in IG to get the shares transferred? They send me emails warning me that action needs to be taken, but it's impossible to take action!

[CharlotteIG]

On 22/03/2021 at 12:42, TomBoy said:

I need to transfer shares because my a/c is going to be closed shortly. I have all the information, but have not been able to get through to anybody for almost a week now, and my emails are never replied. Chat isn't ever answered, and the phone rings out. What can I do? Is there any way to contact anyone in IG to get the shares transferred? They send me emails warning me that action needs to be taken, but it's impossible to take action!

Hey @TomBoy, 

Thanks for your post. 

Sorry you haven't been able to get through to us. Unfortunately I can't look into your account and assist but I would advise sending an email with 'Transfer- Call back needed'. 

Again I'm sorry that you've reached out to us and haven't got the response you needed. I will pass the experience you've had with our customer service team on so we can take more steps to be better. 

All the best