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FTSE 350 Banks


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I had a position on which I closed out at 2877 and now I have an email saying that the closing price was 2833 and i will be ripped off for 16 pips, been waiting on the phone for 45 minuts trying to contact someone/anyone. by the way how come the ftse website price is showing at 3837, which is the real price?

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1808832301_Screenshot2021-03-24at16_52_23.thumb.png.c6bc07cb2356404b98559c6f7f447c7d.pngThis seems to be the case with all IG's FTSE sector indices.

I was trying to call IG to get an explanation, when I noticed my long trade on FTSE 350 Electronic & Electrical Equipment had just been closed after it hit my stop loss. However, my independent charting software does not show this low level of 8835 being breached at all today! The lowest it has dropped to since the beginning of this year was 9596 on the 8/3/21 (Screenshot attached).

So why has my position been closed out at its stop level today?

 

Edited by Jeev121
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    • Hi @ChocoIG, thanks for your question. Please reach out to our client facing team as we can't assist with these queries on the community, the client facing team will be able to check with the desk and see why your orders are not valid and give you feedback, but we do apologise for the inconvenience. You can reach them on helpdesk.uk@ig.com All the best - MongiIG
    • Yeah I can see that - from experience if the 50% level is going to work it'll go through in 1-3 attempts at most which means you can afford a tight stop, but you can use the swing low point, whatever suits you
    • I guess i do it because i see the low point as relative safety and assume the market won't go through it, but this can make the distance from my entry to the low point quite large and hence potential R smaller.  I'll take a look back to see how a % of ATR might have faired. cheers   
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