Jump to content
  • 0

I can't deposit any funds to my accounts


k_b

Question

I've made some profit on IG a few years ago (enough for a mortgage deposit) but I haven't used my account for a while now. It seems to be still active, but when I try to deposit some funds, I always get this error: "We are unable to process your payment right now. Please try again later or contact our helpdesk on 0800 409 6789 or +44 (0)20 7633 5320 if the issue persists."

I tried my ISA and shares dealing account with my card and paypal, same result. I tried calling the numbers, but after over 30 minutes of listening about the unusually high volume of calls and how my call is important to them, I've given up.

Has anyone experienced this issue?

Link to comment

2 answers to this question

Recommended Posts

  • 0
On 23/03/2021 at 22:43, k_b said:

I've made some profit on IG a few years ago (enough for a mortgage deposit) but I haven't used my account for a while now. It seems to be still active, but when I try to deposit some funds, I always get this error: "We are unable to process your payment right now. Please try again later or contact our helpdesk on 0800 409 6789 or +44 (0)20 7633 5320 if the issue persists."

I tried my ISA and shares dealing account with my card and paypal, same result. I tried calling the numbers, but after over 30 minutes of listening about the unusually high volume of calls and how my call is important to them, I've given up.

Has anyone experienced this issue?

I too can't seem to make a deposit ... same issues and messages ... who do we contact to get support ?

Link to comment
  • 0
On 26/03/2021 at 00:54, shanna said:

I too can't seem to make a deposit ... same issues and messages ... who do we contact to get support ?

I got fed up after wasting nearly 30 minutes waiting for someone to answer another call and opened an account with Fineco. 

Bye bye IG.

Edited by k_b
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • I've developed an initial version of a market sentiment checker, which utilizes the concept of weighted log returns to gauge the mood of the financial markets. This tool is designed to simplify the complex task of assessing market sentiment by analyzing fluctuations in price data. By applying weights to log returns, it emphasizes the significance of certain data points over others, offering a more nuanced view of market dynamics. This approach allows for a fundamental analysis of market sentiment and provides insights into the current state of the market at any given moment. It serves as a valuable tool for investors and traders looking to make informed decisions based on the underlying sentiment driving market movements. sentiment-sleuth - Github Link
    • Demo account: Please note that conditions on demo accounts may differ from real accounts. Some brokers may only provide overnight loans on real accounts and not on demo accounts.
    • Swap Rate: Check the swap rates for your open positions. Overnight loans are calculated based on the difference between the interest rates of a currency pair, and if the difference is small or negative, you will not receive a loan.
×
×
  • Create New...
us