Jump to content
  • 0

Chart time frame missing first hour (08:00-09:00)



Hello, I'm using the demo account and my charts are only displaying from 09:00 onwards. I have the time interval set to 5 min's and I can't see the first hour of trading (08:00-09:00)(see attached screenshot). I have tried removing/adding the charts and changing the time interval but this makes no difference. Also, I've tested this on both the web & android app's and still have the same issue. Does anyone else have this issue or know what could be the cause?

side question - How can I contact IG support directly? Surely there must be a number to call, support/help email address or an online chat. I've looked everywhere on the IG website and cant find anything where I can raise this issue with them directly. It looks like this public forum is the closest thing I can get to IG support. :( 


Link to comment

3 answers to this question

Recommended Posts

  • 0

Looks like IG pushed out an update last night (12/04/2021) and now I can see the first hour of trading on both the web & android app's. :) 

Also, I found an email and contact number for IG support. I had to go through the android app as the website just didn't have the contact details anywhere. For reference, you can contact them at helpdesk.uk@ig.com or 08004096789.

Link to comment
  • 0


An update to my previous post.  It would appear that the time frame missing data problem is affecting spread betting account either live or demo, but appears to be OK on CFD demo account.

I managed to speak with support this morning, pleasantly within a minute or so, and they were seeing the same issue and will report to technical team.

Hopefully this will be resolved quickly.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      10/06/21 10:53

    Newest Member
    Joined 27/03/23 17:15
  • Posts

    • Am I able to convert my share trading account from sterling into dollars to trade with, as I mainly trade US stocks?
    • Look Ahead to 28/3/23: Australia retail sales; Ocado, Walgreens Boots Alliance, Micron results Earnings take centre stage on Tuesday with results from Micron Technologies, Walgreens Boots Alliance, Ocado, and Bellway. Watch AUD/USD ahead of Australian retail sales data. Angeline Ong | Presenter, Analyst and Content Editor, London | Publication date: Monday 27 March 2023              
    • #EURUSD: Peculiar PatternI spotted a cup & handle pattern on ⚠️EURUSD on 1H time frame.1.0777 - 1.0783 is its neckline.If the price breaks and closes above that, I will expect a bullish movement.Goals will be 1.0843 / 1.0894If the price sets a new low, the pattern will become invalid.
  • Create New...