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Book cost is missing - wiped


Guest MKH

Question

Hi

 

can someone help why my book cost for a certain trade is missing and showing as £0?

I went to see my trade history to check my book cost but there also the share is showing as corporate action rather than standard "Trade". it was all ok until a month or so, it seems platform has done some messedup and then reinserted my trade but not properly . 

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Guest Guest H1
On 15/04/2021 at 12:09, Guest MKH said:

Hi

 

can someone help why my book cost for a certain trade is missing and showing as £0?

I went to see my trade history to check my book cost but there also the share is showing as corporate action rather than standard "Trade". it was all ok until a month or so, it seems platform has done some messedup and then reinserted my trade but not properly . 

I have the same issue. If there is no resolution and explanation this will damage my confidence in this platform.

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On 28/04/2021 at 09:51, Guest Guest H1 said:

I have the same issue. If there is no resolution and explanation this will damage my confidence in this platform.

 

On 15/04/2021 at 12:09, Guest MKH said:

Hi

 

can someone help why my book cost for a certain trade is missing and showing as £0?

I went to see my trade history to check my book cost but there also the share is showing as corporate action rather than standard "Trade". it was all ok until a month or so, it seems platform has done some messedup and then reinserted my trade but not properly . 

Just as @BigDeal mentioned, if there's a corporate action on stock the CA will be executed and the booking cost goes to 0. You can call us and ask for it to be adjusted (if you aren't aware of which corporate action happened and how to adjust the price I would suggest calling us). 

If you're aware of why it changed and you know what the booking cost should be you can do it yourself on the platform: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost

The reason we don't adjust the book cost ourselves is some people like to incorporate the commission cost, others prefer to have the exact adjustment. 

All the best 

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