Withdrawal

[Guest Kai]

Hi can someone help me out as I've sold my shares and its in my funds but when I try and withdraw the amount its saying I only have 5 pounds available? It says at the bottom resulting funds and available resulting funds of the amount I sold but I cannot withdraw? 

[CharlotteIG]

On 16/04/2021 at 12:20, Guest Kai said:

Hi can someone help me out as I've sold my shares and its in my funds but when I try and withdraw the amount its saying I only have 5 pounds available? It says at the bottom resulting funds and available resulting funds of the amount I sold but I cannot withdraw? 

If this is a share dealing/ ISA account it maybe because the settlement period isn't finished. You may see something like balance x but your available to withdraw allowance is only £5. 

If this is the case, please know the settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (3 for US) working days. 

If you haven't sold shares recently, check to see if you have any working orders because funds are removed from your available balance. 

If this still isn't the case I would advise reaching out to us and asking for some assistance at helpdesk.uk@ig.com. 

All the best