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Account locked for security reasons / How to unlock?


inuke

Question

Hi my account says "locked for security reasons" 

And it asks me to contact IG

I tried on the phone many times with waiting times of 1 hour but never get anyone to talk

Also emailed but its been days without a reply

How can I get my account unlocked if its impossible to talk to any of IG?

Thanks

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On 16/04/2021 at 15:13, inuke said:

Hi my account says "locked for security reasons" 

And it asks me to contact IG

I tried on the phone many times with waiting times of 1 hour but never get anyone to talk

Also emailed but its been days without a reply

How can I get my account unlocked if its impossible to talk to any of IG?

Thanks

Thanks for your post. 

Sometimes if you put in 3 incorrect passwords your account will lock. If you haven't got to 3 please change your password yourself on the website. 

If you've exceeded 3 you have to ring/ email us to get it sorted as we have to unlock it before you attempt to login again. 

All the best 

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Guest Erkal

My account is locked for no reason, I did not enter wrong details and neither resetting it, nor trying to contact you has changed anything. All my emails were completely ignored. I was planning to shift my funds to this company after testing with the demo account but the lack of real customer support has now put me in doubt. I shouldn't have to come here in order to get support for my account which you have locked.

 

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