Jump to content
  • 0

Account locked for security reasons / How to unlock?


inuke

Question

Hi my account says "locked for security reasons" 

And it asks me to contact IG

I tried on the phone many times with waiting times of 1 hour but never get anyone to talk

Also emailed but its been days without a reply

How can I get my account unlocked if its impossible to talk to any of IG?

Thanks

Link to comment

4 answers to this question

Recommended Posts

  • 0
On 16/04/2021 at 15:13, inuke said:

Hi my account says "locked for security reasons" 

And it asks me to contact IG

I tried on the phone many times with waiting times of 1 hour but never get anyone to talk

Also emailed but its been days without a reply

How can I get my account unlocked if its impossible to talk to any of IG?

Thanks

Thanks for your post. 

Sometimes if you put in 3 incorrect passwords your account will lock. If you haven't got to 3 please change your password yourself on the website. 

If you've exceeded 3 you have to ring/ email us to get it sorted as we have to unlock it before you attempt to login again. 

All the best 

  • Sad 1
Link to comment
  • 0
Guest Erkal

My account is locked for no reason, I did not enter wrong details and neither resetting it, nor trying to contact you has changed anything. All my emails were completely ignored. I was planning to shift my funds to this company after testing with the demo account but the lack of real customer support has now put me in doubt. I shouldn't have to come here in order to get support for my account which you have locked.

 

Link to comment
  • 0
Guest Manoj

Hi, 

My account says its locked and asks me to provide email to unlock account. I have gone through this process multiple times and reset the password but when I try to login using the new password, I still get the account locked error. 

Can you please tell me what is going on and how can I log into my account? 

Thanks 

Manoj

Link to comment
  • 0
13 hours ago, Guest Manoj said:

Hi, 

My account says its locked and asks me to provide email to unlock account. I have gone through this process multiple times and reset the password but when I try to login using the new password, I still get the account locked error. 

Can you please tell me what is going on and how can I log into my account? 

Thanks 

Manoj

Hey, 

If you've attempted to reset your password and it's still not working please email/ call or live chat us. There may have been too many incorrect password attempts and it's something we need to reset on our side for security reasons. 

All the best 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      23,596
    • Total Posts
      96,948
    • Total Members
      44,162
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    shibui
    Joined 01/12/23 19:56
  • Posts

    • Well, everyone is entitled to his opinion and has his yardstick for conclusion on his GOAT. Considering awards and personal glory Messi and CR7 top the list but we cannot write off players like Eusebio, Alfredo Di Stefano, Baggio, and George Weah (African GOAT).
    • Crypto Asset Governance Alliance Token Is a unique and community driven project that operates as a Decentralized Autonomous Organization (DAO) governed by its dedicated token holders, $CAGA. The project is focused on profitability and fostering collaboration among like-minded individuals by allowing members to stake tokens, and actively participate in decision-making processes. As a community-driven project CAGA believe its community ideas will bring the desired change in the world as such the platform prioritize transparency. All decisions, proposals, and voting results are publicly accessible on the platform and reports are publish regularly in order to maintain clarity with the community.  The native token $CAGA was recently listed on several exchanges as such this double the exposure for the project and makes it the top trending token on CMC as traders and analyst try to see a good entry to grab the token due to its bullish potential and the need to add it to their portfolio. As usual DCA should be employed in grabbing this type of token and always DYOR. What do you think about CAGA?
×
×
  • Create New...
us