closing positions

[Dan1]

Hi, I am using the demo account to practise my(awful) timings on entering a trade. My issue is that a couple of times now I can't seem to close the rrade it just won't close saying there is an error then I obvs lose the position. Any help welcome thank you

dan

[TOMD675]

I have exactly the same issue, my trade just broke it's limit and the position didn't close!

 

Does this happen on the live accounts? Because if so I'm looking for another platform.

[MarkWaaagh]

I am having the same problem on the demo account. Can see the profit and loss postion moving but wont let me close. I logged out and logged back in again and my positions all vanished but profit and loss still moving. 

 

[Caseynotes]

18 hours ago, Dan1 said:

Hi, I am using the demo account to practise my(awful) timings on entering a trade. My issue is that a couple of times now I can't seem to close the rrade it just won't close saying there is an error then I obvs lose the position. Any help welcome thank you

dan

 

17 hours ago, MarkWaaagh said:

I am having the same problem on the demo account. Can see the profit and loss postion moving but wont let me close. I logged out and logged back in again and my positions all vanished but profit and loss still moving. 

 

Hi, If problem persists you may have to email the helpdesk to get tech to reset the demo account.

[ETSing]

I sent my documents and it were approved but my account still deposited. It still stated not activated, why?

 

Screenshot removed as it contained IG account number