Multi Factor Authentication Setup Issue

[GingerDT]

When I go to setup MFA on my Windows desktop and try to generate a QR Code, nothing happens when I click the button which is Blue not Green as stated.

Any ideas if there is a problem with the tool?

[ArvinIG]

On 01/05/2021 at 19:21, GingerDT said:

When I go to setup MFA on my Windows desktop and try to generate a QR Code, nothing happens when I click the button which is Blue not Green as stated.

Any ideas if there is a problem with the tool?

Hi @GingerDT,

You can try with another browser and/or clear your cache and cookies.

All the best - Arvin

[MongiIG]

On 01/05/2021 at 11:21, GingerDT said:

When I go to setup MFA on my Windows desktop and try to generate a QR Code, nothing happens when I click the button which is Blue not Green as stated.

Any ideas if there is a problem with the tool?

Hi @GingerDT

We will be hosting a IG Client Feedback Session - Multi-Factor Authentication. Please see below for more details.

 

All the best - MongiIG