Problem trading ETFs: 'Complex instrument' not eligible to trade

[maroshha]

Hello,

The platform isn't letting me buy some ETF shares, e.g. 'ARK genomics revolution'; they are 'complex instruments', not eligible for trading on my account. I opened this account to trade ETFs; how can I rectify this? I could really do without having to extract my funds and change providers :s

Omar

[ArvinIG]

On 11/05/2021 at 06:18, maroshha said:

Hello,

The platform isn't letting me buy some ETF shares, e.g. 'ARK genomics revolution'; they are 'complex instruments', not eligible for trading on my account. I opened this account to trade ETFs; how can I rectify this? I could really do without having to extract my funds and change providers :s

Omar

Hi @maroshha,

You will need to reach out to helpdesk.uk@ig.com . They will ask you few questions to verify that you are eligible and activate the ETFs on your account.

All the best - Arvin