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On 18/06/2021 at 14:28, corrochio said:

Can someone please explain why I'm getting this error. 


Hi @corrochio, this error usually comes up when you need to complete some information on your account. For example if your Tax File Number is not registered on your account you will have this error message.

If you want to trade on US stocks or US based companies you will need to complete a W-8BEN form. This form only takes few minutes to complete and you won't see this error message anymore.

To complete your W-8BEN form, please go to My IG > Settings > Trading US shares (see below):

I hope that it helps!

All the best - Arvin

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