ORDER REJECTED - EXCHANGE CHECK FAILED

[corrochio]

Can someone please explain why I'm getting this error. 

[ArvinIG]

On 18/06/2021 at 14:28, corrochio said:

Can someone please explain why I'm getting this error. 

Hi @corrochio, this error usually comes up when you need to complete some information on your account. For example if your Tax File Number is not registered on your account you will have this error message.

If you want to trade on US stocks or US based companies you will need to complete a W-8BEN form. This form only takes few minutes to complete and you won't see this error message anymore.

To complete your W-8BEN form, please go to My IG > Settings > Trading US shares (see below):


I hope that it helps!

All the best - Arvin

[thatsthatmattressman]

I got this today for an ASX stock that is not foreign owned. I resubmitted the order 3 times on the 3rd time it went through fine.

[ArvinIG]

18 minutes ago, thatsthatmattressman said:

I got this today for an ASX stock that is not foreign owned. I resubmitted the order 3 times on the 3rd time it went through fine.

Hi @thatsthatmattressman,

Sometimes you will get this error message when the stock has been halted on the market.

Thanks - Arvin

[Mattshowan]

Hi.

I get the same message when trying to trade IEFQ today. Not sure why?

It's an EUR stock and i have completed the US form required, but still doing it.

[ArvinIG]

14 hours ago, Mattshowan said:

Hi.

I get the same message when trying to trade IEFQ today. Not sure why?

It's an EUR stock and i have completed the US form required, but still doing it.

Hi @Mattshowan,

The dealing desk advised that it should be fixed now. Please let us know if you are able to place your deal.

Thank you - Arvin