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ORDER REJECTED - EXCHANGE CHECK FAILED


corrochio

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On 18/06/2021 at 14:28, corrochio said:

Can someone please explain why I'm getting this error. 

ECF IG HELP.jpg

Hi @corrochio, this error usually comes up when you need to complete some information on your account. For example if your Tax File Number is not registered on your account you will have this error message.

If you want to trade on US stocks or US based companies you will need to complete a W-8BEN form. This form only takes few minutes to complete and you won't see this error message anymore.

To complete your W-8BEN form, please go to My IG > Settings > Trading US shares (see below):
image.png

I hope that it helps!

All the best - Arvin

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14 hours ago, Mattshowan said:

Hi.

I get the same message when trying to trade IEFQ today. Not sure why?

It's an EUR stock and i have completed the US form required, but still doing it.

image.png.135d862b56f217e26fc1ff5c243e5f2f.png

Hi @Mattshowan,

The dealing desk advised that it should be fixed now. Please let us know if you are able to place your deal.

Thank you - Arvin


 

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