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need help on the acoount


JANE123

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We appreciate your interest in IG. Because we provide complex financial products, we have strict wealth and experience criteria that we need to meet before we can offer you an account. On this occasion these requirements haven’t been met, so we’re unable to open an account for you. We regularly review our acceptance criteria, so please do feel free to apply again in the future or if your circumstances change.
 
 
can someone help me how to do cause i already email ,
helpdesk.en@ig.com
then they told me to change the wealth figure but the point how to change the wealth , cause i put income 10,000  on the register  . 
newaccounts.en@ig.com
 
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On 28/06/2021 at 10:09, JANE123 said:
We appreciate your interest in IG. Because we provide complex financial products, we have strict wealth and experience criteria that we need to meet before we can offer you an account. On this occasion these requirements haven’t been met, so we’re unable to open an account for you. We regularly review our acceptance criteria, so please do feel free to apply again in the future or if your circumstances change.
 
 
can someone help me how to do cause i already email ,
helpdesk.en@ig.com
then they told me to change the wealth figure but the point how to change the wealth , cause i put income 10,000  on the register  . 
newaccounts.en@ig.com
 

Hey Jane, 

Thanks for your post. 

Sorry to hear your application was rejected. If the wealth/ saving you put down were incorrect you can change them by emailing us the correct figures. Please note we may ask for documentation proving the new earnings/ savings. 

All the best 

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