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Limit Order removed without getting closed


br0wn1

Question

A Limit Order position that has been set up for weeks is no longer displayed (without being filled).  I had set up the order in May and has been sat Open in the Orders tab up until this week when it is no longer set.  There was no expiry date set on this order, and no evidence trail in the history - any advice on how and why this would be removed without my knowledge?

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On 29/06/2021 at 23:24, br0wn1 said:

A Limit Order position that has been set up for weeks is no longer displayed (without being filled).  I had set up the order in May and has been sat Open in the Orders tab up until this week when it is no longer set.  There was no expiry date set on this order, and no evidence trail in the history - any advice on how and why this would be removed without my knowledge?

Hi @br0wn1
Can you reach out to our helpdesk.uk@ig.com , with your account details and further details on the order you put through. They will be able to investigate why your working order got cancelled.

Thank you - Arvin

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