GKP Dividend not received

[GBP]

GKP released dividend on 2 July but was not credited in to my IG account.Contacted helpdesk as well as corporate action team and got reply after two days that GKP did not give any dividend for past 18 months. So much awareness on part of IG. I had written that I got same dividend from X.O. (Jarvis group).

Copy of RNS was provided.https://polaris.brighterir.com/public/gulf_keystone_petroleum/news/rns_widget/story/x2gq3lw

Chatted three times without any resolution. Is there any hope ?

[JakubIG]

Hi there, 

Please check your account as the GKP has been booked today on the accounts. We usually post the dividends 1-3 working days after pay date.  

[GBP]

Yes,received. Reasoning and chain of events does not convince me.It never happened like this with IG and particularly content of reply from corporate action team.

Thank you.