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Need help uploading a profile verification photo

HOAIBAC

Asked by HOAIBAC,

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HOAIBAC

HOAIBAC

Posted
Posted

Hello friends

I just registered for an IG account, but when it comes to profile verification, I upload a photo of my driver's license, only to step 1, there is no button to go to step 2 to upload the back photo. Can anyone help me?

I responded to IG via email but they just called me and I don't understand English

screenshot_1625811642.png

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ArvinIG Respected Contributor

ArvinIG

Posted
Posted
18 minutes ago, HOAIBAC said:

Hello friends

I just registered for an IG account, but when it comes to profile verification, I upload a photo of my driver's license, only to step 1, there is no button to go to step 2 to upload the back photo. Can anyone help me?

I responded to IG via email but they just called me and I don't understand English

screenshot_1625811642.png

Hi @HOAIBAC, you can try to zoom out of this page by holding Ctrl and scrolling down with your mouse. You might see an option to move to the next step appear.

Alternatively, please send us the documents that needs to be verified via email at helpdesk.uk@ig.com with the subject line : Your Account ID - Identity verification.

All the Best - Arvin

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