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utility bill- not verified because your ID is not on our approved list


kyleOOO

Question

I have uploaded my passport and ID which were approved, however, I had a problem with my utility bill. 

The reason is "utility bill- not verified because your ID is not on our approved list" which I do not understand.

Can someone help

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5 hours ago, kyleOOO said:

I have uploaded my passport and ID which were approved, however, I had a problem with my utility bill. 

The reason is "utility bill- not verified because your ID is not on our approved list" which I do not understand.

Can someone help

Hi @kyleOOO,

For assistance or update on your account application, please reach out to accountopening.en@ig.com.
They will be able to advise what happened with your documents and what is required to complete the application.

All the best - Arvin

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