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Can't login in 'Oops something went wrong'


DonStrong

Question

Hello,

I have been unable to access my account almost from the get go, and there seems to be very little by way of recourse/ customer support?

I still get statements sent to my email, but am unable to log in period. Every time i get the message 'Oops something went wrong' and takes me back to the login page. The username & password are correct. I have investments I want to withdraw, but can not? Feels like a scam!

 

Any help much appreciated

DS

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1 hour ago, DonStrong said:

Hello,

I have been unable to access my account almost from the get go, and there seems to be very little by way of recourse/ customer support?

I still get statements sent to my email, but am unable to log in period. Every time i get the message 'Oops something went wrong' and takes me back to the login page. The username & password are correct. I have investments I want to withdraw, but can not? Feels like a scam!

 

Any help much appreciated

DS

Hi @DonStrong,

Please try now. I have amended something on your account. 

Thanks,

Jakub

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