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inquiry : does IG platform could be downloaded on mobile ?


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  • 2 weeks later...
34 minutes ago, Guest dcy said:

I am based in Taiwan and is unable to locate the IG Trading App through Apple Store on my mobile phone.

May I know how to download? 

Thanks.

 

Hi dcy,

Could you please send a screenshot of your search result when you type "ig trading' on the App Store?

Thank you - Arvin

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42 minutes ago, dcy said:

 Attached please find the result of searching Ig trading on apple store.

 

Is MetaTrader 4 the Ig app?

Thanks.

Ig trading app.png

Hi @dcy,

MT4 is a third-party software that we use, but it is not our app.
It should look similar to this : image.png
I will try to get more information on the App store in Taiwan.

- Arvin

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5 minutes ago, dcy said:

Thanks Arvin,

 

I search IG group and got the following.  I download but it doesn't seem to be a platform for trading.

IG group.png

Hi @dcy,

That is the app for the Two factors of authentication. Unfortunately, as advised above , the IG app is not available in Taiwan.

All the best - Arvin

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Thanks Arvin,

 

Do this mean that customers in Taiwan are not able to use IG mobile app for Trading?  I just open an account with IG without noticing this.  

 

This will be a very negative concern considering what IG has promoted in doing, will IG be solving this issue?

 

Thanks.

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9 minutes ago, dcy said:

Thanks Arvin,

 

Do this mean that customers in Taiwan are not able to use IG mobile app for Trading?  I just open an account with IG without noticing this.  

 

This will be a very negative concern considering what IG has promoted in doing, will IG be solving this issue?

 

Thanks.

Hi @dcy,
I will forward your concern to the relevant department to add the iOS app for clients in Taiwan.

All the best - Arvin

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