Why does IG Help Desk not Respond?!

[Midas_Touch]

IG, I hope one of your team please reads and replies to this. Your customer service is shockingly bad. I sent an email to the help desk on 12 July concerning a missing dividend (due in my dealing account on 24 June) and a follow up email on 19 July - but still no reply apart from the usual auto-respond saying we'll reply 'as soon as possible.'

You are a highly profitable FTSE 250 company and this is not the first time that I've had no response. Please invest in some more staff and have the courtesy to let me know that my query is actually being dealt with.

If I hear nothing within 5 working days from today, I will start the formal complaint procedure including, if necessary, referring to the financial ombudsman.

[JakubIG]

4 hours ago, Midas_Touch said:

IG, I hope one of your team please reads and replies to this. Your customer service is shockingly bad. I sent an email to the help desk on 12 July concerning a missing dividend (due in my dealing account on 24 June) and a follow up email on 19 July - but still no reply apart from the usual auto-respond saying we'll reply 'as soon as possible.'

You are a highly profitable FTSE 250 company and this is not the first time that I've had no response. Please invest in some more staff and have the courtesy to let me know that my query is actually being dealt with.

If I hear nothing within 5 working days from today, I will start the formal complaint procedure including, if necessary, referring to the financial ombudsman.

Hi @Midas_Touch,

It's been a pleasure to speak with you over the phone. As I said, I'll follow up with our Corporate Action/Transfers team and I'll update via email/phone you as soon as I get any news. 

I'd like to apologize to you if you haven't received any response in regards to this issue, we have increased our headcount since then to improve the service.

Thanks,

Jakub