Unable to access or open positions in New Zealand market for IG standard trading platform

[ssha]

Hello,

I tried to search for a CFD in the "New Zealand" market and I can't seem to find it, this happens on both the IG app and browser (see screenshots below):

  

I have also been recommended to activate the "New Zealand" (NZX) market data feed in my account settings, but I am unable to find the exchange on there (see screenshot below):

.

The IG website shows that stocks within the "New Zealand" market are active on the IG standard trading platform (see screenshot), so it seems this issue is potentially restricted to my CFD account only. 

Could the "New Zealand" (NZX) market please be added to my CFD account, otherwise any help or investigation on this would be very much appreciated.

Thanks!

[ArvinIG]

On 01/08/2021 at 12:32, ssha said:

Hello,

I tried to search for a CFD in the "New Zealand" market and I can't seem to find it, this happens on both the IG app and browser (see screenshots below):

  

I have also been recommended to activate the "New Zealand" (NZX) market data feed in my account settings, but I am unable to find the exchange on there (see screenshot below):

.

The IG website shows that stocks within the "New Zealand" market are active on the IG standard trading platform (see screenshot), so it seems this issue is potentially restricted to my CFD account only. 

Could the "New Zealand" (NZX) market please be added to my CFD account, otherwise any help or investigation on this would be very much appreciated.

Thanks!

Hi @ssha,

please reach out to helpdesk.au@ig.com with your account details and screenshots. They will be able to check you settings and assist you further.

All the best - Arvin

[ssha]

On 02/08/2021 at 18:33, ArvinIG said:

Hi @ssha,

please reach out to helpdesk.au@ig.com with your account details and screenshots. They will be able to check you settings and assist you further.

All the best - Arvin

Hi @ArvinIG,

Thank you for your response. I have sent the helpdesk a query three weeks ago (which has been logged as INC0567392) however the issue still seems to persist and hasn’t been resolved.

Could you please take a look at my account and check my settings to ensure the New Zealand market is enabled on my account so that I am able to open positions on the New Zealand market?

Thanks and much appreciated! 

[AndaIG]

Hi @ssha

Unfortunately we will no longer be able to provide you with the New Zealand data feeds due to dealing desk instruction. For further details please contact helpdesk.au@ig.com.

Kind regards

Anda

[ssha]

Hi @AndaIG,

May I ask why this is the case? And could the New Zealand data feed be enabled for L2 Dealer (DMA) on my account instead?

Thanks!

[AndaIG]

Hi @ssha

Unfortunately the data feed will not be activated for the L2 account either, if you need further details please contact our helpdesk. 

Thanks

Anda