Jump to content
  • 0

Unable to access or open positions in New Zealand market for IG standard trading platform


ssha

Question

Hello,

I tried to search for a CFD in the "New Zealand" market and I can't seem to find it, this happens on both the IG app and browser (see screenshots below):

1774731561_VitalHealthcareNZmarketstock.jpg.0631bcd76b1f5ce86cff55cfaa1f5bcc.jpg 173007805_MainfreightNZmarketstock.jpg.e6afa8df3367239956fc97dd9086f6c2.jpg 1704238138_FreightwaysNZmarketstock.jpg.7aba1906123675ea3e5a50c219a3b3b0.jpg

I have also been recommended to activate the "New Zealand" (NZX) market data feed in my account settings, but I am unable to find the exchange on there (see screenshot below):

.1284500406_DatafeednoNZXshares.thumb.png.919418d5eadf963124480061a93a9036.png

The IG website shows that stocks within the "New Zealand" market are active on the IG standard trading platform (see screenshot), so it seems this issue is potentially restricted to my CFD account only. 

459087557_NewZealandsharesofferedbyIG.jpg.77a520ebc994b5fd096a3e45cbd2e088.jpg

Could the "New Zealand" (NZX) market please be added to my CFD account, otherwise any help or investigation on this would be very much appreciated.

Thanks!

Link to comment

5 answers to this question

Recommended Posts

  • 0
On 01/08/2021 at 12:32, ssha said:

Hello,

I tried to search for a CFD in the "New Zealand" market and I can't seem to find it, this happens on both the IG app and browser (see screenshots below):

1774731561_VitalHealthcareNZmarketstock.jpg.0631bcd76b1f5ce86cff55cfaa1f5bcc.jpg 173007805_MainfreightNZmarketstock.jpg.e6afa8df3367239956fc97dd9086f6c2.jpg 1704238138_FreightwaysNZmarketstock.jpg.7aba1906123675ea3e5a50c219a3b3b0.jpg

I have also been recommended to activate the "New Zealand" (NZX) market data feed in my account settings, but I am unable to find the exchange on there (see screenshot below):

.1284500406_DatafeednoNZXshares.thumb.png.919418d5eadf963124480061a93a9036.png

The IG website shows that stocks within the "New Zealand" market are active on the IG standard trading platform (see screenshot), so it seems this issue is potentially restricted to my CFD account only. 

459087557_NewZealandsharesofferedbyIG.jpg.77a520ebc994b5fd096a3e45cbd2e088.jpg

Could the "New Zealand" (NZX) market please be added to my CFD account, otherwise any help or investigation on this would be very much appreciated.

Thanks!

Hi @ssha,

please reach out to helpdesk.au@ig.com with your account details and screenshots. They will be able to check you settings and assist you further.

All the best - Arvin

Link to comment
  • 0
On 02/08/2021 at 18:33, ArvinIG said:

Hi @ssha,

please reach out to helpdesk.au@ig.com with your account details and screenshots. They will be able to check you settings and assist you further.

All the best - Arvin

Hi @ArvinIG,

Thank you for your response. I have sent the helpdesk a query three weeks ago (which has been logged as INC0567392) however the issue still seems to persist and hasn’t been resolved.

Could you please take a look at my account and check my settings to ensure the New Zealand market is enabled on my account so that I am able to open positions on the New Zealand market?

Thanks and much appreciated! 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Hi    when I try to buy the tickers SDIV and KBWD the platform does not allow me. This is strange as I have a broker account in France where I can easily buy these products. the MIFID retail legislation is related to CFD and margin, hence the reason must be different, can anybody help me?   Thanks
    • BOOM UP is the ultimate Game-Fi experience on Telegram, offering gamers a chance to earn real profits while immersing themselves in thrilling gameplay, unique art, and social interactions. Say goodbye to time-consuming games and hello to a world where fun meets profitability! By blending traditional gaming with the power of blockchain, BOOM UP is revolutionizing the industry and bridging the gap between Web2 and Web3. Get ready to dive into the future of gaming and experience a whole new level of excitement and rewards! Exciting news – BOOM UP is about to launch on Bitget, taking the crypto world by storm. Don't miss out on the chance to be a part of this groundbreaking project that's set to redefine the gaming and finance landscape. Get ready to level up with BOOM UP on on this exchange and unlock endless possibilities in the world of Game-Fi and NFTs!
    • As crypto adoption explodes in the EU, Bitget is fueling the flames with Builders Meetups – engaging events designed for both crypto veterans and newbies. Imagine learning from the Bitget EU COO Apprentice and crypto bigwigs, then building your network with fellow enthusiasts (potential friends or collaborators!). Plus, expert talks will boost your crypto IQ and there might even be free swag! Bitget goes beyond exchange, fostering the community through educational resources on Bitget Academy and a user-friendly platform that welcomes newcomers to the exciting world of crypto. The "Meet Bitget: Your Gateway to Crypto Trading" event in Bucharest, Romania on July 18th is your chance to dive in – registration is free! Don't miss out and spread the word.
×
×
  • Create New...
us