App push notifications not working

[DoubleThinker]

Hi everyone,

From today Tuesday 17th August 2021 I have noticed I am not receiving any push notifications on my phone anymore. I have rebooted the phone and reinstalled the IG app. I have double checked the IG settings page, my phone notifications, data and battery settings and everything looks how it should. I am receiving notifications from other applications as normal. Everyone else experiencing this?

Thanks,

Antonio

[ArvinIG]

6 hours ago, DoubleThinker said:

Hi everyone,

From today Tuesday 17th August 2021 I have noticed I am not receiving any push notifications on my phone anymore. I have rebooted the phone and reinstalled the IG app. I have double checked the IG settings page, my phone notifications, data and battery settings and everything looks how it should. I am receiving notifications from other applications as normal. Everyone else experiencing this?

Thanks,

Antonio

Hi @DoubleThinker,

We are sorry to hear that you are facing a technical difficulty. I will forward your message to the relevant department to be fixed.

All the best - Arvin

 

[Eddie_E1]

1 hour ago, ArvinIG said:

Hi @DoubleThinker,

We are sorry to hear that you are facing a technical difficulty. I will forward your message to the relevant department to be fixed.

All the best - Arvin

 

Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading!  Only alerts that are working are order fill alerts.

[ArvinIG]

5 minutes ago, Eddie_E1 said:

Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading!  Only alerts that are working are order fill alerts.

Hi @Eddie_E1,

The IT team is working on the matter to be resolved ASAP. We apologies for the inconvenience caused.

Thank you for your patience - Arvin

[Eddie_E1]

5 hours ago, ArvinIG said:

Hi @Eddie_E1,

The IT team is working on the matter to be resolved ASAP. We apologies for the inconvenience caused.

Thank you for your patience - Arvin

This is shocking! taking away the main tool for traders to gain an edge, especially during report season. 

[AndaIG]

Hi @DoubleThinker @Eddie_E1

The issue that we had with the notifications is now resolved. Please let us know if you have any further issues. 

Kind regards

Anda

[DoubleThinker]

It is fixed for me. Thanks.

Antonio

[MongiIG]

Above video on alert platform setup.

 

 

Above video on App alert setup.

 

All the best - MongiIG

[guwest]

Hi,

My alerts are not working today, 1/9/21.  They have been fine in the last week. 

[AndaIG]

Hi @guwest

Thank you for the feedback

We have not had any cases reported today, please can you try refreshing your browser or reinstalling the app. Can you also check that your notifications are correctly configured on the settings tab of the My IG page. 

Thanks 

Anda

[guwest]

It's happening again.  It started yesterday, 13/9 at about 5pm.  'Unexpected error' with freephone number given.  Browser refreshed.  I'm on the website, not using a mobile phone app.

[AndaIG]

Hi @guwest

Please email our IT team on helpdesk.uk@ig,com

Thanks

Anda

[guwest]

Do I just use that email to report this ongoing issue or should I contact IG via this forum?  My alerts set before the issue occurred are coming through, I just can't set any new ones,

[AndaIG]

Hi @guwest

Please use helpdesk.uk@ig.com

Thanks

Anda

[Martin]

I am not receiving trading alerts I set up from  IG- it hasn't worked for about a year making trafes more diffocult. Please help.

[OfentseIG]

11 minutes ago, Martin said:

I am not receiving trading alerts I set up from  IG- it hasn't worked for about a year making trafes more diffocult. Please help.

Hi @Martin

Which device are you using and which alerts do you have activated? Thanks, OfentseIG

[Martin]

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on this thread they have been promising people throughout this time that they will fix the problem. 

This is a serious problem using the platform. Please can a senior person at IG please tell us why this has not been fixed for so long.

[MongiIG]

4 hours ago, Martin said:

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on this thread they have been promising people throughout this time that they will fix the problem. 

This is a serious problem using the platform. Please can a senior person at IG please tell us why this has not been fixed for so long.

Hi @Martin

We would like to apologise for any inconvenience caused. Please note that the Android team are currently working on a fix from their side that will be delivered in the coming updates. Please perform the below troubleshooting steps which should assist:
1. Open Settings in Android app
2. Disable "Alerts" option
3. Wait for 10 seconds
4. Enable "Alerts" option

All the best - MongiIG