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App push notifications not working


DoubleThinker

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Hi everyone,

From today Tuesday 17th August 2021 I have noticed I am not receiving any push notifications on my phone anymore. I have rebooted the phone and reinstalled the IG app. I have double checked the IG settings page, my phone notifications, data and battery settings and everything looks how it should. I am receiving notifications from other applications as normal. Everyone else experiencing this?

Thanks,

Antonio

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6 hours ago, DoubleThinker said:

Hi everyone,

From today Tuesday 17th August 2021 I have noticed I am not receiving any push notifications on my phone anymore. I have rebooted the phone and reinstalled the IG app. I have double checked the IG settings page, my phone notifications, data and battery settings and everything looks how it should. I am receiving notifications from other applications as normal. Everyone else experiencing this?

Thanks,

Antonio

Hi @DoubleThinker,

We are sorry to hear that you are facing a technical difficulty. I will forward your message to the relevant department to be fixed.

All the best - Arvin

 

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1 hour ago, ArvinIG said:

Hi @DoubleThinker,

We are sorry to hear that you are facing a technical difficulty. I will forward your message to the relevant department to be fixed.

All the best - Arvin

 

Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading!  Only alerts that are working are order fill alerts.

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5 minutes ago, Eddie_E1 said:

Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading!  Only alerts that are working are order fill alerts.

Hi @Eddie_E1,

The IT team is working on the matter to be resolved ASAP. We apologies for the inconvenience caused.

Thank you for your patience - Arvin

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