Jump to content
  • 0

app not updating, account shows zero value


smokem

Question

Hi,

today when i opened my account the pages did not update and  it showed i had no value in my account.

I tried to open the daily briefing but it only opened the  introduction picture and would not play.

I opened an ig comunity post but when i tried to sig in it did not and the connection timed out.

Out of curiosity i opened my VPN connection on my PC and imediatley my IG comunity singed in and my IG trading updated as normal and my funds were shown.

I rebooted my pc and loaded the trading site again but same, not updaing, I opend the bbc news website and it was updating and working as expected.

I turned on my VPN and again the IG site started to work as expected.

I am on PC with firefox browser.

 

 

 

Link to comment

5 answers to this question

Recommended Posts

  • 0
45 minutes ago, smokem said:

Hi,

today when i opened my account the pages did not update and  it showed i had no value in my account.

I tried to open the daily briefing but it only opened the  introduction picture and would not play.

I opened an ig comunity post but when i tried to sig in it did not and the connection timed out.

Out of curiosity i opened my VPN connection on my PC and imediatley my IG comunity singed in and my IG trading updated as normal and my funds were shown.

I rebooted my pc and loaded the trading site again but same, not updaing, I opend the bbc news website and it was updating and working as expected.

I turned on my VPN and again the IG site started to work as expected.

I am on PC with firefox browser.

 

 

 

Hi @smokem

We have noticed an issue that is linked to a particular ISP. It is recommended that you connect via another source such as mobile data whilst our IT team investigates the issue. If that's not the case please reach out to us at helpdesk.uk@ig.com
 
Regards
MongiIG
Link to comment
  • 0
6 minutes ago, spencerfrater said:

Me too - really frustrating. And no answer yet!

Hi @spencerfrater

We have noticed an issue that is linked to a particular ISP. It is recommended that you connect via another source such as mobile data whilst our IT team investigates the issue. If that's not the case please reach out to us at helpdesk.uk@ig.com
 
Regards
MongiIG
  • Like 1
Link to comment
  • 0
3 hours ago, smokem said:

Hi,

I heard on the news that Sky was having technical problems and thats my ISP.

Strange that it is ok when I use my VPN.

Just checked whitout VPN and all is ok now, thanks for quick reply.

 

thanks

Hi @smokem

Yes, SKY was having technical issues this morning.

You can make use and always check on IG Status

image.png

You are welcome!

 

All the best - MongiIG

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Hi KoketsoIG, Thank you for the clarification on that. Cheers
    • Dear @millennium_falcon, Hey there! Thank you for reaching out. Just a heads-up, you can only have one API key for each environment, either live or demo. No third API key can be created.  Thanks, KoketsoIG
    • To clarify my understanding. From my Usecase, I have three separate programs all operating interdependently from one another. A program to subscribe to tic data on a number of Epics via the LightStream API, another to grab historic on a number of Epics via the REST API, and finally another to manage positions via the REST API. I need to do this on my demo account initially to get API code stabilized. The IG website specifically says that I need separate API key for each distinct program connecting to IG over REST or LightStream. So in my understanding it looks like I need three API keys all for the demo account. Am I missing something or have I misunderstood how to use these API keys? I am aware of the API request limits and this is why I assumed you need a key per program. Currently I have one API key for the demo account and cannot seem to add more keys to the demo account? I have looked at the FAQ and cannot see an answer for my query.
×
×
  • Create New...
us