"errorCode": "error.security.api-key-invalid"

[DoctorCoward]

Hi,

I'm trying to log in to my demo account through the API companion and I'm receiving:

HTTP 403

status: error

cache-control: no-cache, no-store
content-length: 61
content-type: application/json

{
    "errorCode": "error.security.api-key-invalid"
}

I have double and triple checked that my user name, password and API key is correct (and active). Any help with this issue would be much appreciated.

Best regards,

Chris

 

[AndaIG]

Hi @DoctorCoward

The best way to get API support is to reach out to webapisupport@ig.com. All the best 

Anda

[DoctorCoward]

Hi Anda,

Thanks for your reply. Yes, spoke to support and the problem is fixed.

Chris

[Sjg1234]

Hi, @DoctorCoward we are having the same problem on live site, was it something IG had to fix?

thanks
Simon,

[MongiIG]

5 minutes ago, Sjg1234 said:

Hi, @DoctorCoward we are having the same problem on live site, was it something IG had to fix?

thanks
Simon,

Hi @Sjg1234

The best would be to get in touch with API support on webapisupport@ig.com so your problem can be fixed as well.

All the best - MongiIG

[Sjg1234]

thanks, yes i have contacted them, awaiting reply.

Just wondered if it was something my end.