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frozen platform


amilio

Question

this morning I started to trade cassava (at open)  i got in @$54 price went up I see the blue colour on my position box i press sell   ...... NOTHING HAPPEND...!!!!!!   

so I press it few more time and as I am watching this,  price is dropping from $58. to the point that my position was closed  bellow the price I was in  🤢😱

so i jump back in made a small trade ... closed the position ......waited few more minutes  see a position I liked. I jumped back in, long  but the price  I bought was not the price that the chart was showing ... so I got out  ..even then the price i sold was not the same   .... i looked at the buy  and sell buttons   and realise the frozen ...i got my phone out start filming it   i reset the platform   and nothing i reset again then it start working ....

at that point I lost   200 share  in then out, at the wrong position    ...since this was the second time the problem was happening with in half an hour...... I was not happy  

WHAT SHOULD I DO     ???

thank you 

 

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On 28/08/2021 at 02:02, amilio said:

this morning I started to trade cassava (at open)  i got in @$54 price went up I see the blue colour on my position box i press sell   ...... NOTHING HAPPEND...!!!!!!   

so I press it few more time and as I am watching this,  price is dropping from $58. to the point that my position was closed  bellow the price I was in  🤢😱

so i jump back in made a small trade ... closed the position ......waited few more minutes  see a position I liked. I jumped back in, long  but the price  I bought was not the price that the chart was showing ... so I got out  ..even then the price i sold was not the same   .... i looked at the buy  and sell buttons   and realise the frozen ...i got my phone out start filming it   i reset the platform   and nothing i reset again then it start working ....

at that point I lost   200 share  in then out, at the wrong position    ...since this was the second time the problem was happening with in half an hour...... I was not happy  

WHAT SHOULD I DO     ???

thank you 

 

Hi @amilio,

In this scenario the best thing is to contact the helpdesk on  0800 195 3100 or helpdesk.uk@ig.com or via live chat. The helpdesk will be able to investigate your order history and discuss with a dealer if necessary.

All the best - Arvin

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