Jump to content
  • 0

Go to Platform pop-up prevent me from accessing my account


Guest fxdata6793@gmail.com

Question

Guest fxdata6793@gmail.com

My Login and password is correct and I am allowed access but when I click on platform it keeps coming up with a message "Go to platform" What is wrong'

Link to comment

1 answer to this question

Recommended Posts

  • 0
On 28/08/2021 at 23:36, Guest fxdata6793@gmail.com said:

My Login and password is correct and I am allowed access but when I click on platform it keeps coming up with a message "Go to platform" What is wrong'

Hi there,

There was an IT issue that has now been fixed. Are you able to login?

Thank you - Arvin

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • This is the E1 contract from an IG France account. All the best, KoketsoIG
    • Dear @cate, We're sorry to hear you didn't like the new platform. The old platform is being decommissioned, so we recommend using the new one. You can find the same markets by using the search function. For example, when I typed 'crude oil' on both platforms. To select the desired contract on the new platform, simply click on the market you want and then choose from the dropdown menu. The E1 contract is only available for Europe accounts, not UK accounts on both platforms. Thanks, KoketsoIG
    • Hi, I've been holding onto the old platform as long as I could, because I really don't like the new one,  but now it's being decommissioned I'm trying to use the new one finally. ☹️  On the old platform I had a choice of WTI either as a 1 euro or a £1 contract, and the same for Gold. But when I search on the new platform all I get is the  £1 contract as well as an absolute ton of ETFs. It doesn't even say it's the £1 version, it just calls itself "spot gold" which is a bit confusing because it looks as though you might be buying a full lot, not just a mini contract. Can anyone tell me how to find the 1 euro contracts, or are they just not available on the new platform? Many thanks, Cate 
×
×
  • Create New...
us