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Platform not loading - is there a problem today?


DaphneM24

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I've logged into my account but nothing is loading.  All I can get is a rotating symbol as it tries to reach the IG server.  I've cleared my cookies and cache to no avail.  I've spoken to the Helpline, who said she would send me an email with a troubleshooting aid but that hasn't arrived either and that conversation was three hours ago.  Is anybody else experiencing issues this morning with the platform?

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Hi @DaphneM24

Can you please try close all browser windows, then login again. Alternatively can you try using a different browser altogether to see if the problem might be browser related. Should this not resolve the issue you may need to call our helpdesk and request to speak to someone specifically in the IT team. 

All the best 

Anda

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