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Totally can't login now


Guest Ian

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Hi, may I know why now totally can't login to IG web or App now? Earlier is "Unexpected Error", now is "Account Don't Match Our Records"!

I am 100% sure my ID and Password are correct.

Please help as support line is off now. Thanks.

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On 09/10/2021 at 12:32, Guest Ian said:

Hi, may I know why now totally can't login to IG web or App now? Earlier is "Unexpected Error", now is "Account Don't Match Our Records"!

I am 100% sure my ID and Password are correct.

Please help as support line is off now. Thanks.

HI Ian,

Have you tried to use your Username and your email address to login?
If your account is locked resetting won't work, it will need to be unlocked by the helpdesk. 

If you are still facing issues, please reach out to helpdesk.uk@ig.com, or go to https://www.ig.com/uk/welcome-page and use our live chat.

All the best - Arvin

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