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"Sorry, we're having technical issues" banner at login


Guest YuYu

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Hi, 

After login to my account I suddenly started receive banner message:

Sorry, we're having technical issues
Unfortunately we can't process your KYC application at the moment

Screen of error

Not sure that I understand what shoul i do with that

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On 16/10/2021 at 02:20, Guest YuYu said:

Hi, 

After login to my account I suddenly started receive banner message:

Sorry, we're having technical issues
Unfortunately we can't process your KYC application at the moment

Screen of error

Not sure that I understand what shoul i do with that

Hi YuYu,

I believe that the KYC checks will be related to the account opening team that needs to verify few things before activating you account. Please reach out to newaccounts.uk@ig.com for further information on your account.

All the best - Arvin

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