Jump to content

Account Blocked Trades and Profit lost, ig error


Recommended Posts

I've had an error on my account since Friday not being able to sell, buy or use limits. Told initially was a mifid issue, however my account has been open and trading 10 mnths. So not that! Which was later confirmed. Now told its a level 2 set up issue? No response, no solution and no answers or call backs from Kieran weal (not sure spelling sorry) as promised multiple times. As a disabled trader coping with pain issue this lack of customer support is pitiful. If its a technical issue sort it? Don't leave a customer without access to their account or investments! As a disabled user I'm disgusted. Loss so far £1060 due to not being able to set a sell and trade a stock. And that's just one day's loss. 

Link to comment
6 hours ago, Citygirl said:

I've had an error on my account since Friday not being able to sell, buy or use limits. Told initially was a mifid issue, however my account has been open and trading 10 mnths. So not that! Which was later confirmed. Now told its a level 2 set up issue? No response, no solution and no answers or call backs from Kieran weal (not sure spelling sorry) as promised multiple times. As a disabled trader coping with pain issue this lack of customer support is pitiful. If its a technical issue sort it? Don't leave a customer without access to their account or investments! As a disabled user I'm disgusted. Loss so far £1060 due to not being able to set a sell and trade a stock. And that's just one day's loss. 

Hi @Citygirl,

Thank you for you post. We are sorry to hear that you are having issues with IG. 

Please reach out to helpdesk.uk@ig.com. Our team will investigate the order error. If effectively the error comes from IG, I am sure that our team will find a reasonable solution to make it up any inconvenience caused.

If an error is detected it is instantly raised to the IT department to work on a fix ASAP.

All the best - Arvin


 

Link to comment

Thanks Arvin, finally found a gentleman to help me, he has offered a solution and fixed the account.  Im just waiting on confirmation that the difference between 2 trades will be compensated due to IG error. Thank you. That was all it needed, someone to take my call and explain what was going on rather than give me answers that seemed at times to be plucked from mid air.  It seems bad that the cs reps had no managers all day to pass this complaint to ? hope its sorted now, just working out the finer detail, thank you

  • Great! 1
Link to comment
15 hours ago, Citygirl said:

Thanks Arvin, finally found a gentleman to help me, he has offered a solution and fixed the account.  Im just waiting on confirmation that the difference between 2 trades will be compensated due to IG error. Thank you. That was all it needed, someone to take my call and explain what was going on rather than give me answers that seemed at times to be plucked from mid air.  It seems bad that the cs reps had no managers all day to pass this complaint to ? hope its sorted now, just working out the finer detail, thank you

Hi @Citygirl,

We take our clients query very seriously our customer representatives are sales trader. Sometimes it takes time to identify where the issue is from and it requires need to collaboration of few teams such has the helpdesk, dealing desk, IT team or corporate actions. 

I am glad to hear that they found a solution for your problem.

All the best - Arvin

 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      20,764
    • Total Posts
      89,755
    • Total Members
      40,665
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Trader11
    Joined 06/12/22 23:50
  • Posts

    • 06 December 2022 Spot Gold The price of gold did extend its move higher reaching our 1805 resistance target before finding resistance and once again starting to retrace. The moving averages suggest keeping a long bias to trades on the commodity. We are waiting for the current pullback to end with a bullish candle stick pattern before looking to find long entry once again. This is provided that the pullback does not extend past (close below) the 1735 support level. In this scenario, 1805 provides the initial upside resistance target, a break of which would further target the 1875 level.   Brent Crude Oil The price of brent crude oil could not break resistance at 8770 and has instead retraced back to support between levels 8220 and 8080. It appears time now for the commodity price to either break or bounce off the 8080-support level. A close below this level would consider a downside breakout and target a move to 7630. A bullish candle stick reversal (before a downside break occurs) would instead target a move back to 8770, while a close below the reversal low could be used as a stop loss indication in this scenario.         Our weekly technical report is compiled by in-house senior market analyst, Shaun Murison.
    • There was some exceptional volatility last week and the hints of tentative trend developments – most notably a breakdown of the Dollar and attempted rally for US indices. Yet, those moves have abated to start the new week with data and technical levels playing a bigger role in market conviction.        
    • The British Retain Consortium has released its retail sales monitor for November showing an improvement over October. However the chief economist at the BRC has warned that the sales were as a result of the Black Friday events and so provide slim margins for business owners.  
×
×
  • Create New...