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PRT - All Charts Have Changed to GBPUSD


MikeJD

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Hi team,

I have logged in to PRT via my IG Platform today and all of my charts have changed to GBPUSD. I also can't select my normal markets to create charts of them (e.g Australia 200 Cash (A$1) and Germany 40 Cash (A$1).

Any ideas?

Thanks,

Michael

1802091153_Screenshot2021-10-31194229.thumb.jpg.4ffad918687aef740103c53d377251f8.jpg

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Hi Tim,

I spoke to IG support this morning. They said they are aware of the problem and are trying to resolve ASAP.

The work around is using the non A$1 instruments (see screenshot attached). However you lose all of your chart objects and any A$1 trades taken via the IG platform won't show up on the chart. So it's not ideal.

Will post in here when resolved.

967337061_Screenshot2021-11-01134647.jpg.33b751dca23430b3f230b97ee9431d6c.jpg

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18 hours ago, MikeJD said:

Hi team,

I have logged in to PRT via my IG Platform today and all of my charts have changed to GBPUSD. I also can't select my normal markets to create charts of them (e.g Australia 200 Cash (A$1) and Germany 40 Cash (A$1).

Any ideas?

Thanks,

Michael

1802091153_Screenshot2021-10-31194229.thumb.jpg.4ffad918687aef740103c53d377251f8.jpg

 

3 hours ago, Phoenix357 said:

Hi Mike. I also trade the ASX and DAX and was about to ask the same question. Hope this can be resolved soon. Cheers. Jim.

 

1 hour ago, Guest Tim said:

Ive got the same problem, any answers yet?

Hi all,

Thank you for raising this issue. Our IT team is aware and working on a solution at the moment.
It should be resolved shortly.

Thank you for your patience - Arvin

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